Associate/Journey Salesforce Developer, Information Technology (REMOTE AVAILABLE) [R0145178]

The University of Nevada, Las Vegas (UNLV) appreciates your interest in employment. We ask that you keep in mind the following when completing your application:  

• Once you start the application process you cannot save your work. Please ensure you have all required attachment(s) available to complete your application before you begin the process.  
• Required attachments are listed below on the posting. Your application will not be considered without the required attachments.  
• Please note that applications must be submitted prior to the close of the recruitment.

Once a recruitment has closed, applications will no longer be accepted.  If you need assistance or have questions regarding the application process, please contact Human Resources at (702) 895-3504 or unlvjobs@unlv.edu.

The University of Nevada, Las Vegas invites applications for Associate/Journey Salesforce Developer, Information Technology (REMOTE AVAILABLE) [R0145178].

ROLE of the POSITION

The Office of Information Technology will consider candidates for either Associate/Journey Developer based on relevant skills and required experience.

Associate Salesforce Developer

The Associate Salesforce Developer (ASFD) will play a key role within the applications development team, which is responsible for a highly customized salesforce instance. The ASFD will work with the Digital Enablement (DE) leadership team to ensure ideas of the business leaders are brought to reality. The ASFD will recommend ways to improve processes and system efficiencies and will work with other key staff members to ensure that team goals are attained. The person in this position will collaborate with internal teams to develop custom solutions to fit business goals across the entire campus. The incumbent will work with clients to translate business rules and functional specifications into requirements, before acting on those requirements to build solutions. This position is an entry-level contributor to department brainstorming and design meetings.

The ASFD is expected to:

• Work with supervision on a small development team that designs, develops, tests, and deploys software/web applications.

• Demonstrate a basic understanding of software engineering concepts and be a contributor working on full lifecycle engineering efforts using Agile methodologies, object-oriented design, and accepted best practices.

• Partner with business representatives to define requirements and develop technical specifications in support of UNLV student, faculty, and staff services.

• Communicate effectively to ensure that all business requirements are being assessed and addressed to ensure development projects meet or exceed performance targets.

• Identify and contribute to solutions to correct software defects through unit, integration, system, and customer acceptance testing.

• Be confident and push back, when necessary, on ideas that will compromise the integrity of the data and Salesforce instance.

• Help to produce project documentation, including functional and technical designs, and end-user guides.

• Contribute to support cases that require problem solving for our diverse user base.

Responsibilities:

• Contribute to developing, designing, and configuring the UNLV Salesforce organization to effectively support business processes leveraging Salesforce best practices and alignment with overall sales and service requirements.

• Build Salesforce applications using Apex and Lightning Component Framework and leverage the full capabilities of the Salesforce platform to support the university’s programs.

• Apply best practices and design patterns of best-of-breed applications developed on the Salesforce.com platform.

• Develop proofs of concept (POC) as needed, integrating new components with back-office systems during the design and requirements phase to evaluate products and integration strategies.

• Assist in creating testing and implementation plans, including user training and documentation.

• Remain current with Salesforce technologies and best practices.

• Assist in identifying, troubleshooting, and resolving defects encountered during different stages of project delivery, including during the deployment and implementation of the solution in production environments.

• Interact directly with customer, project team, and other stakeholders to ensure customer success.

Journey Salesforce Developer

The Journey Salesforce Developer (JSFD) will play a contributing role within the applications development team, which is responsible for a highly customized salesforce instance. The JSFD will contribute to the Digital Enablement (DE) leadership team to ensure ideas of the business leaders are brought to reality. The JSFD will proactively seek out ways to improve processes and system efficiencies and will work with other key staff members to ensure that team goals are attained. The person in this position will collaborate with internal teams to develop custom solutions to fit business goals across the entire campus. The incumbent will work with clients to translate business rules and functional specifications into requirements, before acting on those requirements to build solutions. This position is a main contributor to department brainstorming and design meetings.

The JSFD is expected to:

• Work with minimal supervision on a small development team that designs, develops, tests, and deploys software/web applications.

• Demonstrate an understanding of software engineering concepts and be responsible for working on full lifecycle engineering efforts using Agile methodologies, object-oriented design, and accepted best practices.

• Partner with business representatives to define requirements and develop technical specifications in support of UNLV student, faculty, and staff services.

• Communicate effectively to ensure that all business requirements are being assessed and addressed to ensure development projects meet or exceed performance targets.

• Identify and correct software defects through unit, integration, system, and customer acceptance testing.

• Be confident and push back, when necessary, on ideas that will compromise the integrity of the data and Salesforce instance.

• Produce project documentation, including functional and technical designs, and end-user guides.

• Own support cases that require advanced problem solving for our diverse user base.

Responsibilities:

• Develop, design, and configure the UNLV Salesforce organization to effectively support business processes leveraging Salesforce best practices and alignment with overall sales and service requirements.

• Build Salesforce applications using Apex and Lightning Component Framework and leverage the full capabilities of the Salesforce platform to support the university’s programs.

• Apply best practices and design patterns of best-of-breed applications developed on the Salesforce.com platform.

• Design and develop proofs of concept (POC) as needed, integrating new components with back-office systems during the design and requirements phase to evaluate products and integration strategies.

• Create testing and implementation plans, including user training and documentation.

• Remain current with Salesforce technologies and best practices.

• Identify, troubleshoot, and resolve defects encountered during different stages of project delivery, including during the deployment and implementation of the solution in production environments.

• Interact directly with customer, project team, and other stakeholders to ensure customer success.

• Assign day-to-day work for assigned Graduate Assistants

PROFILE of the OFFICE OF INFORMATION TECHNOLOGY

The Office of Information Technology (OIT) provides leadership, support, training, and enterprise IT services that empower students, faculty, and staff. We are a dynamic group of 150+ full-time administrative faculty and staff and 125 student and temporary employees with a passion for providing excellent customer service to our campus constituents. We value individuality and encourage our employees to be their geekiest selves.   

We believe every person brings with them unique strengths, experiences, and perspectives and we value these differences. One of our best opportunities is to deliver a workplace that is diverse, inclusive, and focused on equality and to hire candidates who share these values.   

Women, under-represented groups, individuals with disabilities, and veterans are encouraged to apply

FLEXIBLE WORK – REMOTE ELIGIBLE

This position has flexible work scheduling options available including hybrid and remote anywhere in the United States based on acceptable performance and organizational needs in alignment with the UNLV Flexible Work Policy for Flexible Work Arrangements at UNLV (subject to approval).

MINIMUM QUALIFICATIONS

This position requires an earned Bachelor's Degree from an accredited college or university as recognized by the United States Department of Education and/or the Council on Higher Education Accreditation (CHEA) along with the following:

The Associate Salesforce Developer role requires a minimum of 1 years’ experience with Salesforce Ecosystem systems and best practices. Experience in a higher education environment; particularly in a 4-year, large public R1 university, and some experience with or exposure to the ITSM/ITIL framework/methodology and experience with implementation/management of these concepts in an ITSM system (particularly Team Dynamix) is preferred. Also, Salesforce Platform Developer 1 and Salesforce App Builder certifications are preferred.

The Journey Salesforce Developer role requires a minimum of 2+ years’ experience with Salesforce Ecosystem systems and best practices and a Salesforce App Builder Certification. Experience in a higher education environment; particularly in a 4-year, large public R1 university, and with the ITSM/ITIL framework/methodology and experience with implementation/management of these concepts in an ITSM system (particularly Team Dynamix) along with 1 year of supervisory experience is preferred.

Credentials must be obtained prior to the start of employment.

The incumbent must have specific skill and knowledge in the following areas for the Associate Salesforce Developer role:

KNOWLEDGE

Required

• 1 year of relevant experience with application and software development (within or outside Salesforce ecosystem)

• Elemental experience with Salesforce Ecosystem systems and best practices.

• 1 year of experience with Apex, and the Lightning Component Framework.

• Basic experience developing Lightning Web Components.

• Basic experience working with Salesforce APIs and Web Services (REST, SOAP) integrations.

• Basic experience with Process Automation, Flow and other declarative Salesforce customization and configuration tools.

• Basic experience working using Agile methodologies.

• Good communication and collaboration skills.

• Adequate troubleshooting skills.

• Good interpersonal and communication skills.

• Entry-level knowledge of all levels of the SDLC and all testing phases

• Working knowledge of using modern IDEs (VSCode, IntelliJ) and Source Control tools (Git, SVN)

• Basic understanding of relational databases.

• Entry-level experience working with and writing intermediate to advanced queries in relational databases (SOQL, SQL, Postgres, Oracle, etc)

Preferred

• Some experience with the greater Force.com developer toolkit (Visualforce, Force.com IDE, Workbench, Force.com Migration Tool and Metadata APIs)

• Basic knowledge of Agile Accelerator, Jira, or Confluence to project manage.

• Entry-level experience developing Lightning Components (Aura) and/or Lightning Web Components.

• Basic knowledge of and experience with CI/CD methodologies and specifically, the Gitlab/Salesforce CI/CD pipeline setup and configuration

• Some experience with or exposure to experience with the Education Data Architecture (EDA) and Student Success Hub (SSH) managed Salesforce packages and/or Salesforce Education Cloud 

• Some experience with or exposure to implementing and/or maintaining SSO configuration (particularly with Okta) in a Salesforce org for internal and external users

SKILLS

Required

• Basic listening skills to be able to understand, empathize and resolve issues.

• Appropriate judgment in upward communication when concerned about processes, tools, the impact to agent or customer experience, or gaps around best practices.

• Self-starter, possessing the ability to work independently, multi-task, and stay organized with prioritization skills in a fast-paced environment.

• A creative mindset to apply innovative approaches to software design

• Must possess judgment, strong worth ethic, professionalism, and integrity

ABILITIES

Required

• Ability to maintain focus in rapidly growing and changing work environments.

• Proven ability to multitask, prioritize, and manage time effectively.

• Desire to work in a highly collaborative environment with a small team of like-minded developers and admins.

• Must be familiar with and adhere to all protocols and procedures—departmental, as well as campus-wide.

• Communicate effectively in both written and verbal form.

• Proficient in MS Office (Excel/Word/PP) and Google Suite.

The incumbent must have specific skill and knowledge in the following areas for the Journey Salesforce Developer role:

KNOWLEDGE

Required

• 2+ years of relevant experience with application and software development (within or outside Salesforce ecosystem)

• Experience with Salesforce Ecosystem systems and best practices.

• 2+ years of experience with Apex, and the Lightning Component Framework.

• Experience developing Lightning Web Components.

• Experience working with Salesforce APIs and Web Services (REST, SOAP) integrations.

• Experience with Process Automation, Flow and other declarative Salesforce customization and configuration tools.

• Experience working using Agile methodologies.

• Excellent communication and collaboration skills.

• Excellent troubleshooting skills.

• Excellent interpersonal and communication skills.

• Proficient knowledge of all levels of the SDLC and all testing phases

• Proficient knowledge of using modern IDEs (VSCode, IntelliJ) and Source Control tools (Git, SVN)

• Strong understanding of relational databases.

• Experience working with and writing intermediate to advanced queries in relational databases (SOQL, SQL, Postgres, Oracle, etc.)

Preferred

• Experience with the greater Force.com developer toolkit (Visualforce, Force.com IDE, Workbench, Force.com Migration Tool, and Metadata APIs)

• Proficient knowledge of Agile Accelerator, Jira, or Confluence (or similar) to project manage.

• Experience developing Lightning Components (Aura) and/or Lightning Web Components.

• Knowledge of and experience with CI/CD methodologies and specifically, the Gitlab/Salesforce CI/CD pipeline setup and configuration

• Experience with the Education Data Architecture (EDA) and Student Success Hub (SSH) managed Salesforce packages and/or Salesforce Education Cloud 

• Experience implementing and/or maintaining SSO configuration (particularly with Okta) in a Salesforce org for internal and external users

SKILLS

Required

• Competent listening skills to be able to understand, empathize and resolve issues.

• Appropriate judgment in upward communication when concerned about processes, tools, the impact on agent or customer experience, or gaps around best practices.

• Self-starter, possessing the ability to work with limited supervision, multi-task, and stay organized with prioritization skills in a fast-paced environment.

• A creative mindset to apply innovative approaches to software design

• Must possess judgment, strong worth ethic, professionalism, and integrity

• Interpersonal skills to work with a diverse set of Graduate Assistants.

ABILITIES

Required

• Ability to maintain focus in rapidly growing and changing work environments.

• Ability to multitask, prioritize, and manage time effectively.

• Desire to work in a highly collaborative environment with a small team of like-minded developers and admins.

• Must be familiar with and adhere to all protocols and procedures—departmental as well as campus-wide.

• Communicate effectively in written and verbal form (especially when working with Graduate Assistants).

• Proficient in MS Office (Excel/Word/PP) and Google Suite.

COMMITMENT to DIVERSITY and CAMPUS VALUES

A successful candidate will support diversity, equity, and inclusiveness and contribute to a respectful, positive work environment. They will use our Campus Values to guide their decisions and actions and demonstrate our Rebel spirit.

SALARY

Salary range for the Associate role is $91,700 to $94,400. Salary range for the Journey role is $99,100 to $105,100. Unable to offer more than stated salary range.

BENEFITS OF WORKING AT UNLV

• Comprehensive retirement plan with 100% match (17.5%)

• Flexible work schedule (subject to approval)

• Competitive total rewards package including:

  • Paid time off, sick leave, and holidays

  • Excellent health insurance including medical, dental and vision

  • Comprehensive retirement plans and voluntary benefits programs

• No state income tax for Nevada Residents

• Tuition discounts at Nevada System of Higher Education (NSHE) schools

• Tuition discounts for spouses, domestic partners, and dependents

PERKS

• Employee recognition and appreciation programs

• Connect with colleagues with shared interests

• Personal and professional development opportunities

• UNLV athletics ticket discounts

• Statewide employee purchase program discounts

• RebelCard discounts on and off campus

• Wellness programming for all UNLV faculty and staff at no cost

• A comprehensive onboarding program, Rebels: Onboard

• Opportunity for career advancements to leadership roles

HOW TO APPLY

Submit a letter of interest, a detailed resume listing qualifications and experience, and the names, addresses, and telephone numbers of at least three professional references who may be contacted. References will not be contacted until the search chair notifies you in advance.

Applicants should fully describe their qualifications and experience, with specific reference to each of the minimum and preferred qualifications because this is the information on which the initial review of materials will be based.

Although this position will remain open until filled or 100 applications are received, review of candidates’ materials will begin on Monday, December 2, 2024.

Materials should be addressed to Search Committee Chair, and must be submitted through Workday, as we do not accept emailed materials. For assistance with the application process, please contact OIT Human Resources at (702) 895-1806 or oithumanresources@unlv.edu.

SPECIAL INSTRUCTIONS FOR INTERNAL NSHE CANDIDATES

UNLV employees or employees within the Nevada System of Higher Education (NSHE) MUST use the “Find Jobs” process within Workday to find and apply for jobs at UNLV and other NSHE Institutions. Once you log into Workday, type "Find Jobs" in the search box which will navigate to the internal job posting site. Locate this specific job posting by typing the job requisition number, “R0145178” in the search box.

If you complete an application outside of the internal application process, your application will be returned and you will have to reapply as an internal applicant which may delay your application.

PROFILE of the UNIVERSITY

Founded in 1957, UNLV is a doctoral-degree-granting institution comprised of approximately 30,000 students and more than 3,600 faculty and staff. To date, UNLV has conferred more than 152,000 degrees, producing more than 130,000 alumni around the world. UNLV is classified by the Carnegie Foundation for the Advancement of Teaching as an R1 research university with very high research activity, and is a recipient of the Carnegie Classification for Community Engagement. The university is committed to recruiting and retaining top students and faculty, educating the region's diversifying population and workforce, driving economic activity through increased research and community partnerships, and creating an academic health center for Southern Nevada that includes the launch of a new UNLV School of Medicine. UNLV is located on a 332-acre main campus and two satellite campuses in Southern Nevada.

Here at UNLV, we have come together and created one of the most affirmative and dynamic academic environments in the country. UNLV sits in the top spot in U.S. News & World Report's annual listing of the nation's most diverse universities for undergraduates. The university has ranked in the top ten since the rankings debuted more than a decade ago. We continue to show our commitment to serving our wonderfully diverse population and building the future for Las Vegas and Nevada.

For more information, visit us on line at: http://www.unlv.edu

EEO/AA STATEMENT

The University of Nevada - Las Vegas (UNLV) is committed to providing a place of work and learning free of discrimination on the basis of a person’s age (40 or older), disability, whether actual or perceived by others (including service-connected disabilities), gender (including pregnancy related conditions), military status or military obligations, sexual orientation, gender identity or expression, genetic information, national origin, race (including hair texture and protected hairstyles such as natural hairstyles, afros, bantu knots, curls, braids, locks and twists), color, or religion (protected classes). Discrimination on the basis of a protected class, including unlawful harassment, which is a form of discrimination, is illegal under federal and state law. Where unlawful discrimination is found to have occurred, UNLV will act to stop the unlawful discrimination, to prevent its recurrence, to remedy its effects, and to discipline those responsible. Women, minorities, and veterans are encouraged to apply.

TITLE IX STATEMENT

The University of Nevada, Las Vegas, does not discriminate on the basis of sex in any education program or activity that it operates. Non-discrimination on the basis of sex is mandated by Title IX of the Education Amendments of 1972 (20 U.S.C. §§ 1681 et seq.) and the corresponding implementation regulations (34 C.F.R. Part 106). The University’s commitment to nondiscrimination in its education programs and activities extends to applicants for admission and employment. Inquiries concerning the application of these provisions may be referred to: Michelle Sposito, J.D., Title IX Coordinator, University of Nevada, Las Vegas, 4505 S. Maryland Parkway, Box 451062, Las Vegas, NV 89154-1062, Frank and Estella Beam Hall (BEH) Room 553, Telephone: (702) 895-4055; Email: titleixcoordinator@unlv.edu, or to The Assistant Secretary of the United States Department of Education, U.S. Department of Education, Office for Civil Rights, 400 Maryland Avenue, SW, Washington, D.C. 20202-1100; Telephone: 1-800-421-3481 FAX: 202-453-6012; TDD: 1-800-877-8339; Email: OCR@ed.gov; or to both. 

Information pertaining to the University’s grievance procedures and grievance process, including how to report or file a complaint of sex discrimination, how to report or file a formal complaint of sexual harassment, and how the University will respond can be found online at the Office of Equal Employment & Title IX webpage.

SAFETY AND SECURITY STATEMENT

UNLV is committed to assisting all members of the UNLV community in providing for their own safety and security. The Annual Security Report and Annual Fire Safety Report compliance document is available online.

JOB CATEGORY

Administrative Faculty

Submit a letter of interest, a detailed resume listing qualifications and experience, and the names, addresses, and telephone numbers of at least three professional references who may be contacted. References will not be contacted until the search chair notifies you in advance.

Applicants should fully describe their qualifications and experience, with specific reference to each of the minimum and preferred qualifications because this is the information on which the initial review of materials will be based.