Senior Account Manager

About the Role:  

You must thrive in novel, high-stakes situations that require creativity and big-picture thinking. You will work closely with client buyers and decision-makers including superintendents of school districts and leaders of charter management organizations to ensure that Panorama’s value is being articulated and realized, ultimately leading to successful retention and growth across your accounts.

Key Responsibilities

• Own the renewal cycle and retain clients across a portfolio of Panorama’s large districts (as measured by revenue). This includes renewals tied to school board approvals and disparate funding sources, along with understanding budget cycles and contract options preferred by our clients, including the structure of license fees and the timing of renewals.
• Increase footprint and business with existing clients, discovering and maturing opportunities to grow Panorama’s business.
• Develop account plans, track key activities, and support overall account health across a portfolio.
• Collaborate closely with our Sales and Customer Experience teams to grow Panorama’s footprint and provide outstanding relationship management, functioning as a strategic partner for a portfolio of Panorama’s larger revenue clients.
• Travel approximately 20% of the time to facilitate partnership reviews, renewal conversations, client health interventions, and executive presentations.

What We’re Looking For

Excellent account management skills

• At least 2 years of experience in renewal-oriented account management; demonstrated track record of renewing accounts, upselling accounts, and building client relationships.
• Proven ability at developing account plans, leading strategy for client health interventions, and managing renewal cycles.
• Proven ability to manage a strategic portfolio, prioritizing accounts as necessary and communicating across external stakeholder groups with competing priorities.
• Experience developing strong relationships at the leadership levels of organizations.
• Excellent influencing, negotiation and presentation skills, particularly as they are aligned to client goals and needs in order to drive return on investment.

Thrives in fast-paced, team-oriented, cross-functional settings

• Proven ability to work cross-functionally with project management and sales teams to retain business and drive expansion.
• Comfortable with ambiguity; flexibility with potential role changes as the team grows. 
• Ability to manage and prioritize competing asks while maintaining high-quality work.

Experience expertly navigating large organizations

• At least 2 years of professional experience working with large organizations; demonstrated knowledge of the inner-workings and politics of decision-making.
• Demonstrated ability to communicate and present the value of products and services, as well as influence credibly and effectively at all levels of large organizations, in particular with senior executive leaders and superintendents.
• Ability to use data to drive storytelling, particularly as it pertains to improving student outcomes and addressing issues of equity and access across school districts.
• Preferred experience in SaaS, Managed Services, or K-12 Education.

Base Salary: The base salary for this position is $110,400 with an OTE of $138,000