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Happiness Officers Bilingual in Chinese

Remote: 
Full Remote
Work from: 
China

Offer summary

Qualifications:

Proficiency in Chinese and English, Previous experience in customer support, Strong bilingual communication skills, Familiarity with translation tools.

Key responsabilities:

  • Provide customer support via email and live-chat
  • Translate product content into Chinese
Strikingly logo
Strikingly Internet Startup http://www.strikingly.com/
51 - 200 Employees
About Strikingly
Strikingly lets you build a gorgeous, mobile optimized website in minutes. For your business, organization, or personal branding, a good-looking site is necessary for your online legitimacy in the Mobile Age. With no code or design at all, you can set up a professional website in under 30 minutes, and it'll look great on your phone, tablet, and computer. Check it out at http://www.strikingly.com/. We're hiring! Please see: http://www.strikingly.com/s/careers . Our mission is to give everyone the power to turn their creative ideas into reality and build brands around them. See why: http://www.strikingly.com/s/manifesto
See more Strikingly offers

Job description

Job Overview

We are in search of a dedicated Bilingual Chinese-English Customer Support Agent, also referred to as Happiness Officers. This dynamic role requires an individual who is committed to delivering exceptional customer service through our email and live-chat channels. The successful candidate will possess a genuine enthusiasm for assisting others and demonstrate composure in high-pressure situations.

Key Responsibilities

  • Provide friendly and professional customer support via email and live-chat platforms.
  • Effectively translate our product content into Chinese utilizing provided tools.
  • Regularly engage in translating and overseeing the translations of fellow team members to ensure quality.

Required Skills

  • Proficiency in both Chinese and English.
  • Excellent communication and interpersonal abilities.
  • Capacity to maintain poise under stress.
  • Experience in customer service, particularly through email and live-chat channels.
  • Familiarity with translation tools and the moderation process.

Qualifications

  • Previous experience in customer support or service-oriented positions is essential.
  • Strong bilingual communication skills in Chinese and English are required.
  • A sincere passion for aiding others and resolving issues is crucial.

Career Growth Opportunities

We offer our team members a variety of avenues for professional development, enabling you to refine your skills and progress within our organization.

Company Culture And Values

Our organization is committed to fostering a culture of empathy and a strong emphasis on customer satisfaction. We promote a collaborative environment where team members are encouraged to support one another and succeed together.

Employment Type: Full-Time

Required profile

Experience

Industry :
Internet
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Transitional Bilingual EducationLiveChatHelp Desk SupportComputer-Assisted Translation

Other Skills

  • Stress Management
  • Communication
  • Social Skills
Are you interested?

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