Chat and Email Support Specialist (Bilingual Slovak - English)

Job Title: Remote Bilingual Slovak-English Customer Support Specialist

Job Overview: Strikingly is in search of a dedicated Remote Bilingual (Slovak-English) Customer Support Specialist who will be instrumental in creating exceptional experiences for our customers through email and chat support. This role embodies our commitment to delivering outstanding service and spreading positivity in every interaction.

Key Responsibilities

• Represent our brand with authenticity in every customer engagement, utilizing the Strikingly voice and tone
• Provide memorable experiences through exceptional customer service to both new and existing clients across various channels, including email, chat, and social media
• Translate product information and customer communications, such as newsletters and lifecycle emails, ensuring clarity and understanding
• Acquire in-depth knowledge of our product and internal tools to assist customers effectively
• Foster a positive atmosphere in all customer and team interactions, maintaining an uplifting demeanor
  
  

Required Skills

• Proficient communication skills in both Slovak and English at a professional level
• Strong inclination towards assisting individuals with diverse learning preferences
• A genuine enthusiasm for continuous learning, problem-solving, and analytical thinking
• Previous customer service experience in a fast-paced environment
• Availability for full-time work (40 hours per week)
• Access to a reliable desktop or computer, meeting specified technical requirements, along with a stable internet connection
  
  

Qualifications

• Proven experience in customer service roles
• Familiarity with technology and the ability to engage with digital tools effectively
  
  

Career Growth Opportunities

At Strikingly, we are committed to the professional development of our team members. You will have access to various training programs and opportunities for career advancement, enabling you to grow within the company.

Company Culture And Values

We pride ourselves on fostering a collaborative and enjoyable international work environment. Our headquarters in Shanghai, backed by our Silicon Valley roots, promotes a culture of innovation and individual expression.

Compensation And Benefits

• Flexible working arrangements allowing you to work from anywhere
• Paid leave available after one year of employment
• Opportunities for training and professional development
• A dynamic work atmosphere that values your contributions
  
  

If you are passionate about contributing to a positive customer experience and seek a stable, long-term career with growth potential, we invite you to submit your application along with a brief overview of your relevant experience.

Employment Type: Full-Time