CRM Support Coordinator

Position Description:

At a Glance

Legrand has an exciting opportunity for a CRM Support Coordinator to join the Electrical Wiring Systems Team. This is a remote position. Support the CRM Manager, in a position that supports key business units within the Legrand brand. We are looking for someone who will be the subject matter expert for all things Salesforce. You will need at least one to two years of experience working as a Salesforce Administrator, and have experience designing, configuring, and customizing Salesforce. You should have a strong understanding of cloud-based SaaS models, business applications, extensive experience with data management and reporting, and the ability to manage projects across cross-functional teams.

What Will You Do?

• Collaborates with Sales, Service, and Support teams to develop support requirements for current use and plans for additional application expansion.
• Run and execute strategic projects within Salesforce to evolve the use of Salesforce across multiple business units and instances of Salesforce.
• Drive implementations of high-quality solutions through building strong stakeholder relationships and facilitating regular status meetings.
• Technical understanding of the platform. Allowing for implementation of the latest features and functionality while expanding the capabilities of the platform.
• Create, maintain, and enhance automated business processes.
• Use tools such as Flow to build automations within Salesforce.
• Advise and implement process automation within Salesforce, ensuring accurate documentation.
• Maintain Salesforce as the source of truth for all customer and sales data.
• Monitor and update Salesforce data including importing, exporting, and mass uploading of data.
• Oversee the execution of day-to-day configuration, support, maintenance, and improvement of Salesforce, including the creation of custom objects and fields.
• Design and develop custom reports for the Support, Sales, and Marketing teams.
• Oversee all activities related to managing changes within Salesforce, including changes to business processes, technology, and people.
• Design and implement new processes within Salesforce and facilitate user adoption of these processes.
• Possess knowledge of deployment strategies and processes, for example, staging environment versus production.
• Understand business needs and clearly translate them into business and functional user requirements.
• Experience with and knowledge of AGILE processes including executing scrums, implementing, and using a Kanban board and experience with the use of Jira and other ticketing systems.
• Performs other similar and related duties as required.

Required Skills

Education:

• Bachelor’s degree in business or computer science a plus.

Experience:

• 1-5 years in Service or Support position administering Salesforce.com.

Skills/Knowledge/Abilities:

• Proficient in MS Office programs (Outlook, Word, Excel, PowerPoint).
• Working Knowledge of Salesforce.com and/or SFDC Administrator or Advanced Administrator Certification.
• Excellent communication and presentation skills required.
• Must have strong time and project management skills with the ability to juggle multiple priorities.
• A self-starter, with the ability to thrive within a fast-paced, dynamic environment.
• Must be highly organized, with a strong attention to detail.
• Must be able to work effectively across functional groups.
• Strong analytical skills to effectively evaluate CRM applications and the proper use.
• Keen interest in and aptitude for CRM and other “Cloud Based” technologies.

About Legrand

Representing more than 150 years of innovation, Legrand is the global specialist in electrical and digital building infrastructures. Our purpose is improving lives by transforming the spaces where people live, work and meet with electrical and digital infrastructures and connected solutions that are simple, innovative and sustainable. Every day, over 39,000 Legrand employees work hard to enhance the buildings of tomorrow. Legrand is a global, publicly traded company listed on the Euronext (Legrand SA EPA: LR) with revenue of €7 billion, and products sold in 180 countries. For more information, visit www.legrandgroup.com/en

About Legrand North and Central America

Legrand North and Central America (LNCA) employs over 6,500 associates in 50 locations, working across six divisions/sector: Audio Visual, Building Controls Systems, Data Power and Controls, Electrical Wiring Systems, and Lighting.  We hold a leading position in every North American market we serve and focus on exceeding our customers’ needs within the commercial, residential, and industrial industries. LNCA offers comprehensive medical, dental and vision coverage, as well as distinctive benefits like a high employer 401K match, above-benchmark paid maternity and parental leave, paid time off to volunteer, and an active/growing Employee Resource Group network.  LNCA is an employee-centered, growing company with tremendous opportunity.  For more information, visit legrand.us

About Legrand’s Electrical Wiring Systems Division

Legrand’s Electrical Wiring Systems (EWS) division provides the most complete line of residential, commercial, and industrial electrical wiring devices in the world.  Through commitment to innovation and quality, EWS maintains the position of industry leader in wire and cable management and wiring devices categories, specializing in raceways, flexible floor, open space and outdoor power solutions, wire mesh cable trays and systems, and designer switches and outlets. With this comprehensive offering, EWS serves a range of exciting vertical markets, including commercial office and commercial interior, data centers, education, healthcare, hospitality, manufacturing, mixed-use developments and residential.  For more information, visit legrand.us/electrical wiring devices  

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Equal Opportunity Employer