We are looking for an OEM Operations Coordinator who wants to facilitate customer operations, organize documentation, and more. You will take your expertise in customer service and task coordination and use it to facilitate critical functions of our organization. You will focus on managing incoming customer inquiries, preparing detailed documentation, and making sure our OEM operations run smoothly.
Here is more of what you’ll get to do:
- Responsible for working with the OEM Program Management Team on our top programs and projects
- Manage incoming customer support cases relating to OEM operations and effectively troubleshoot those to reach a solution
- Communicate via email with customers to inform them of the status of their support case
- Prepare detailed reports and submit monthly files to various OEM partners
- Lead some projects independently and contribute to the success of the OEM Programs Team
You’ll thrive in this role if you have:
- Bachelor’s degree in a related field is preferred but 3-4 years of relevant work experience are acceptable substitutes
- 2+ years in a customer-facing role
- Excellent written and verbal communication skills
- Critical thinking and troubleshooting expertise
- Detail oriented and self-motivated
- Experience with a project management software preferred
- Experience with CRM software preferred
Does this position sound like something you would enjoy and be successful at, but you’re not sure you have the exact qualifications to be considered? While our job descriptions are an outline for the type of candidate we’re looking for, it is not a checklist. We encourage you to apply!
Who is LeadVenture?
LeadVenture is the market-leading SaaS provider of digital retailing, eCommerce, digital marketing and eCatalog solutions for dealerships across 12 industry verticals including power-sports, marine, RV, pre-owned auto, agriculture and more. Our family of brands includes Dealer Spike, ARI Network Services, Inc. (ARI), Dealer Car Search, Frazer, TCS Technologies, Net Driven, Direct Communications, Inc. (DCi), Auction123, Powersports Support, Level 5 Advertising, PSM Marketing, Monroney Labels and Interact RV. Each one is an industry leader in driving consumer engagement and maximizing lead generation for dealers. Our investors include the private equity firms True Wind Capital and TA Associates.
This position will be supporting our Dealer Car Search brand. Dealer Car Search provides automobile dealers with a multitude of Web Applications to help them manage their dealership more efficiently and profitably. Including but not limited to: Dealer Website Management, Internet Advertising Management, Integrated Lead Management, Customer Relationship Management, Lead Generation, Inventory Data Management, Inventory Syndication, Inventory Turn Management, Reputation Management, Call Tracking Management, as well as, Value Added Inventory Merchandising Products and Services.
LeadVenture provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, LeadVenture complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training.
LeadVenture expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of LeadVenture employees to perform their job duties may result in discipline up to and including discharge.
