For more information about Let's Get Ready, visit www.letsgetready.org
About The Position:
The College Success Program Manager, Core is a remote position that will report to the Director of College Success and plays a critical role in the success of our college students by hiring, training, and managing a cohort of paid, college student mentors called Success Coaches. Each Coach manages a caseload of first and second-year college students to ensure they are making progress toward key college persistence milestones with the ultimate goal of college graduation. The College Success Program Manager, Core will practice outcomes-oriented remote management of Coaches through weekly calls, texts, monthly phone calls, using existing programmatic systems and processes. The College Success Program Manager, Core role is full-time; with occasional evening and weekend work required.
Duties/Responsibilities:
Specific responsibilities include, but are not limited to:
Coach Management: (50%)
- Hire, train, and supervise Success Coaches
- Monitor outreach quality and provide ongoing feedback and quality assurance to Coaches
- Facilitate monthly Coach meetings and annual Coach training
- Collaborate with Program Design team to update existing training resources to meet the skill development needs of coaches in the Success program
- Provide coverage for coach PTO, including interacting with students directly by responding to message
Data management and tracking (30%)
- Track and drive student engagement and progress towards organizational benchmarks
- Monitor core+ student engagement data and ensure that we are meeting our goals for student engagement, program recruitment, retention and impact.
- Track qualitative and quantitative trends to share with the larger programmatic team
- Interpret core+ student survey results for learning and improvement
- Other assignments, as needed
Student Support & Continuous Program Improvement: (20%)
- Support annual recruitment efforts of the Success team
- Regularly monitor student progress through Coach dashboards and text platform to ensure all students are appropriately escalated for further intervention by Coaches
- Guide the development and execution of Coach-led interventions when students are flagged with a persistence challenge
- Occasionally provide phone-based support for students at key persistence moments including mid-year and end-of-year
- Assist in the development and refinement of new programmatic interventions to ensure all students persist in college
- Support the redevelopment of the Student Leadership Council and serve as a staff liaison for SLC members
- Oversee and perform administrative and logistical support functions
- Plan and support workshops or other activities as needed for volunteer engagement or other mission-related events
- Other assignments, as needed
Required Skills/Abilities:
Initiative, Personal Development, Analytical thinking, Ownership
- Identifies problems and acts to prevent and solve them
- Notices trends and outliers in the data, makes observations about what they notice in the data and can make inferences
- Adheres to improvement standards (constructive feedback) to reduce errors, omissions, and oversights
- Performs tasks according to quality and output standards
Communication, Collaboration, Support, Leadership
- Explains the immediate context of the situation, asks questions with follow-ups, and solicits advice prior to taking action
- Identifies needs for resources to effectively support current initiatives, services and offerings
- Is able to work effectively with any type of individual (across cultures and differences)
- Open to learning from those with more experience
Adaptability, Strategic Planning, Challenge the Process, Decision Making
- Recognize when decisions are outside of their scope and seek assistance
- Effective time management skills
- Constructively expresses own point of view or concerns
- Able to readily respond to challenges within scope of work
People Management
- Ensure that all reports complete quality work in a timely manner
- Regular check ins with part-time reports
- Make sure all LGR representatives act professionally and represent the organization well
Education and Experience:
- Bachelor’s degree preferred
- A genuine passion for, knowledge of, and commitment to LGR’s mission
- Enjoys leveraging data and technology to support student success
- Related work experience including college access or success direct student advising or people/project management experience
- Comfort working within an evolving remote program model
- Demonstrates a solutions-oriented approach, an enthusiastic response to challenges, and flexibility and adaptability in a changing organization
- Excellent written and oral communication, organizational and interpersonal skills
- Proven project and/or people management skills
- Experience with Google Mail/Docs, Word, Excel, Powerpoint
Location & Hours:
This is a remote, full-time position that requires employees to be available for work and collaboration between standard work day hours (Eastern time). Employees will be issued a work laptop and initial work-from-home stipend (see below).
Compensation and Benefits:
Salary range of $48k - $50k with excellent benefits and a flexible working environment.
Salary commensurate with work experience and skill level.
Benefits include national medical, dental, vision (100% covered) plans, free therapy via Talkspace, access to Kindbody - a fertility health company, HSA/FSA, IRA retirement plan participation with 3% employer match, 20 days paid time off, 11 paid holidays plus the week between Christmas and New Years Day, $300 work from home stipend for new employees, pre-tax transportation options, and more!
How to apply:
Complete application, submit resume and a cover letter that introduces yourself and why you are interested in the position. Applicants applying by November 27, 2024 will be strongly considered. All others will be considered on a rolling basis. Please do not contact the job poster.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Let’s Get Ready is unable to sponsor visas.
Let’s Get Ready is an equal opportunity employer and is committed to building and maintaining a culturally diverse workplace that is free of discrimination and harassment of any kind. We encourage women, minorities, individuals with disabilities, and veterans to apply. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate.
