Caregiver Concierge Specialist

Help at Home is the leading national provider of in-home personal care services, where our mission is to enable individuals to live with independence and dignity at home. Our team supports 66,000 clients monthly with the help of 49,000 compassionate caregivers across 12 states. We’re focused on serving people and the communities we are part of.

Job Summary:

The Caregiver Concierge Specialist provides support to potential caregivers through the application process. We know that first impressions matter and whether you have questions about the role, need guidance on next steps or need support with our process, the Caregiver Concierge Specialist is there to provide a differentiated experience.

As a key member of the team:

• You are flexible and can embrace change
• You value progress over perfection
• You care about your work, the team you’re on, and the people we are helping
• You make it a priority to get to know the people around you – build relationships with your colleagues and business partners
• You say what needs to be said, while considering how it’ll affect culture and output
• Hold others to a high standard

 Essential Duties and Responsibilities:

• Provide differentiated support to potential caregiver candidates via phone, email and/or live chat with an advanced level of customer service
• Troubleshoot basic technical website or application issues for candidates
• Adapt communication to communicate with varying demographics most effectively.
• Drive resolution through problem solving with a sense of urgency for each candidate interaction.
• Conduct outbound outreach via phone, email and/or live chat responding to inquiries from candidates.
• Utilize resources to provide consistent, thorough and accurate information to all potential caregivers

Required Skills/Abilities:

• Ability to demonstrate empathy and patience through every caregiver candidate exchange.
• Solution oriented abilities and critical thinking skills required.
• Strong working knowledge of computers and managing multiple applications with emphasis with knowledge around the Microsoft suite of products.
• Understands the candidate experience is key to achieving Help at Home goals.
• Flexibility to adapt to a dynamically changing environment.
• Excellent interpersonal skills.

Education and Experience:

• High School diploma or GED required.
• Two (2) or more years of customer service experience in a high-volume environment
• Zendesk experience a plus.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.

Data Security and Privacy Statement

At Help at Home, we prioritize protecting your personal information during the hiring process. We comply with all relevant data privacy regulations, including HIPAA and SOX where applicable. Your data will only be used to assess your employment suitability and won't be shared with unauthorized parties.

We use strong security measures to protect your information from unauthorized access or disclosure. By submitting your application, you consent to this process. You can access, modify, or request deletion of your data by contacting us.

Employees must adhere to our data protection policies and legal requirements to safeguard sensitive information.