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ITIL / ITSM Consultant

Remote:

Full Remote

Contract:

Freelance

Experience:

Mid-level (2-5 years)

Work from:

United States

Offer summary

Qualifications:

3-5 years of ITIL v4 and ITSM experience, Bachelor's degree or equivalent education, ITIL Certification required, Experience with ServiceNow preferred.

Key responsabilities:

Develop and enhance operational frameworks
Align IT security goals with business objectives

Hybrid Pathways Startup https://www.hybridpathways.com/

11 - 50 Employees

See more Hybrid Pathways offers

Job description

About the opportunity:
We are seeking an experienced resource that is an expert in ITIL (Information Technology Infrastructure Library / ITSM (Information Technology Service Management) consultant to provide support for a key enterprise initiative related to the further development. alignment and enhancement of an Operational Framework. This is a 6-month remote project.

Primary Duties:

Work with enterprise teams to develop, align and enhance an operational framework including operational standards, roles and responsibilities, service menus, cost models, metric development and a roadmap.

Required Skills:

3 – 5 years experience with ITIL v4 and ITSM for end-to-end processes
Hands on experience developing robust enterprise level operationalization frameworks
Hands on experience applying ITIL framework to IT Security operations
Experience in agile and product-based agile frameworks including DevOps processes
Ability to incorporate industry standards into operationalization framework
Experience developing RACI models
Experience developing Operations Service Menus
Ability to develop cost models aligned to service menus
Ability to develop metrics aligned to SLAs/SLOs and KPIs
Experience designing continuous improvement feedback process controls
Experience automating tasks especially in a demand intake capacity
Ability to align IT security goals with IT and business goals
IT and / or IT Security Process engineering experience
Experience translating business objectives to implementation priorities
Experience with ServiceNow for implementation of ITSM processes for enterprise business functions
ITIL Certification
Excellent analytical skills
Ability to leverage existing documentation
Collaborative team worker – both in person and virtually using MS Teams or similar
Excellent documentation skills; demonstrated proficiency in Microsoft Office including Word, Excel and PowerPoint
Ability to work as liaison between business and information security / information technology
Flexibility to accommodate working across different time zones
Excellent interpersonal communication skills with strong spoken and written English
Business outcomes mindset
Solid balance of strategic thinking with detail orientation
Self-starter, ability to take initiative
Project management and organizational skills with attention to detail

Preferred Skills:

Hands on experience applying ITIL and ITSM frameworks to business cybersecurity operations
Experience with data mapping and data governance for resource & demand management and forecasting functions for enterprise operations

Required Education

Bachelor's degree (BA/BS) from four-year college or university; or equivalent training, education, and work experience.
Cybersecurity certifications such as CISSP, CISM, etc.

Travel:

Up to 10%

Qualifications:
To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

EEO/AA Statement:
New Era Technology provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, national origin, religion, pregnancy, marital status, gender identity, age, physical or mental disability, or covered veteran status.

In addition to federal law requirements, New Era Technology complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.