Insurance Housing Account Manager

Alacrity Solutions
Insurance Housing Account Manager

About Alacrity Solutions
Alacrity Solutions is a full end-to-end provider delivering streamlined insurance claims, repair, and recovery solutions. As one of the largest independent providers of insurance claims services in North America, we provide property, auto, heavy equipment, and casualty claims management services. Our staffing capabilities, temporary housing services, managed repair network, and subrogation services support a fully integrated solution for all your needs from first notice of loss through completion of repairs. By assembling the best service providers through strategic acquisitions and relying on the right talent, Alacrity Solutions provides consistent, professional, and scalable services throughout the entire claim handling and resolution process. To learn more, visit www.AlacritySolutions.com.

Summary/objective
The Account Manager will be the day-to-day liaison for our Insurance Housing insureds in need of temporary accommodations. In this role, you will build and maintain relationships with our adjusters to promote future business and work with our internal THD Teams to provide a smooth and consistent flow of information. The Account Manager is expected to be a sharp, high-energy, detail-oriented individual who possesses excellent interpersonal skills, telephone etiquette and verbal communication skills.

Essential functions (Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.)

• Contact customers quickly upon receipt of new housing request.
• Timely database entry of new requests.
• Communicate with clients to ensure all of their needs are understood and addressed.
• Maintain database entries on a daily basis to ensure proper timeline of events are documented.
• Locate and coordinate housing placements for THD customers.
• Review detailed furnishings list with the customer and confirm items ordered are correct.
• Detailed review of all correspondence received by the landlord to ensure accuracy.
• Coordination of all aspects of the placement to ensure a successful move in.
• Daily communication with customers to provide an accurate status update.
• Resolve any issues that may arise during a housing placement.
• Contribute and assist team members to meet goals and deadlines.
• Possess time management and organization skills in order to handle multiple tasks and clients at once.
• Build and create strong customer relationships with new and existing clients.
• Responsible for answering rollover and team calls.

Competencies
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Proficiency with MS Office and Internet Explorer with remote office set up.
• Proven persuading and influencing skills on the phone.
• Possess strong telephone skills with the ability to identify key issues, evaluate facts and recommend appropriate action.
• Excellent customer service skills.
• Professional verbal and written communication skills.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.   Remote employees are expected to be available and communicative during scheduled work hours.

Supervisory Responsibilities:

• N/A

Physical & Mental Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Prolonged requirement to sit whilst completing computer and desk-based tasks.
• Must be available during the core hours of 7:00AM to 7:00PM CST. During any THD designated catastrophe you may be required to work additional hours including evenings and weekends.

Travel required

• Must be able to travel for required training and team building which may include overnight stays in a hotel.

Required education and experience

• 1-2 years of Real Estate, Adjusting or Insurance Housing experience preferred.

Preferred education and experience

• High School diploma.

Additional eligibility requirements

• N/A

Affirmative Action/EEO statement
Alacrity is an equal opportunity employer and is committed to providing employees with a work environment free of discrimination and harassment. All decisions pertaining to an employee’s employment are made without regard to race, color, religion, sex (including sexual orientation, pregnancy, childbirth), gender, gender identity or expression, age, national origin, ancestry, physical or mental disability, medical condition, reproductive health decisions, veteran’s status, genetic information, creed, marital status, disability, citizenship status, or any other characteristic protected by applicable law.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, and training. Alacrity Solutions makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, please refer to our EEO policy.

Other duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

How Long We Retain Personal Information:
We will keep your personal information for as long as necessary to fulfill legitimate business purposes and in accordance with applicable laws.