SharePoint Production Support Specialist

The Amivero Team

Amivero’s team of IT professionals delivers digital   services that elevate the federal government, whether national security or   improved government services. Our human-centered, data-driven approach is   focused on truly understanding the environment and the challenge, and   reimagining with our customer how outcomes can be achieved. 

Our team of technologists leverage modern, agile methods   to design and develop equitable, accessible, and innovative data and software   services that impact hundreds of millions of people. 

As a member of the Amivero team you will use your empathy   for a customer’s situation, your passion for service, your energy for   solutioning, and your bias towards action to bring modernization to very   important, mission-critical, and public service government IT systems.

Special Requirements

• US Citizenship Required to obtain Public Trust
• DHS CBP Public Trust preferred
• Bachelor Degree + min 3 years of experience

The Gist…

Our SharePoint Product Support Specialist will collaborate   with customers, users, and stakeholders to gather business requirements and   deliver tailored SharePoint solutions that enhance collaboration and workflow   efficiency. You will process service requests, manage permissions,   troubleshoot issues, and support migrations to SharePoint Online, with a   focus on modernizing applications through the Power Platform. 

What Your Day Might Include…

• Engaging with customers, users, and   stakeholders to capture business processes and requirements.
• Developing and implementing custom and   out-of-the-box SharePoint solutions to meet specific business needs and   improve team collaboration.
• Effectively process Tier 2-3 SharePoint   service requests; troubleshooting and debugging issues with end-users   remotely.
• Managing SharePoint unique permissions across   various site collections using agency permission standards.
• Supporting the conversion of InfoPath forms to   Power Apps solutions, SharePoint Designer 2013 workflows to Power Automate   Flows, and development of Power BI dashboards for reporting.
• Assisting with the migration of site   collections from SharePoint 2013 to SharePoint Online to include   modernization of applications using Modern Pages, Power Platform, and   integration of other O365 applications.
• Continuously update and enhance SharePoint   training materials to ensure accuracy, relevance, and alignment with current   practices.
• Providing ongoing maintenance of the   SharePoint environment.

You’ll Bring These   Qualifications…

• US Citizenship Required to obtain Public Trust
• DHS Public Trust preferred
• Bachelor’s Degree and 3+ years related technical (experiences considered in lieu of degree)
• Excellent verbal and written communication skills
• Understanding of the software development life cycle and Agile methodology
• Experience as a SharePoint Specialist or SharePoint Knowledge Management Analyst
• Experience managing permissions for enterprise-wide SharePoint environments
• Experience with SharePoint Online and knowledge of Power Platform applications
• Experience with ServiceNow Service Requests
• Experience with JIRA

EOE/M/F/VET/DISABLED

All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Amivero complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.