IT - Business Analyst

Job Title:                              IT Business Analyst

Reports To:                        Vice President - IT            

FLSA Status:                     Full Time - Salaried, Exempt

Location:                             Cincinnati, OH

Who is pep:

When smart business, a drive for success, and a family atmosphere combine, you get pep! At pep, we help deliver the strategy for brands worldwide– seamlessly managing all the details so that the brand can stay focused on their big picture.  Through our expertise in marketing operations, we help execute our clients’ marketing campaigns more effectively than anyone else in the world.  We know that sourcing is essential to brand success as well, so we’ve become experts in leveraging scale and spend to save our clients’ time and money.  We’re not all talk- our results back us up too!  To date, we’ve managed campaigns for over 750 brands, delivering an average of 21% savings on over $5 billion in marketing spend.  Our success also pays it forward to our employees by allowing us to offer paid parental leave, work-life flexibility, and remote working opportunities to name a few.  Want to be a part of something original? Check out our growing team and join us! 

Summary of Position:  

The IT Business Analyst position was created to increase the overall level of technology support for our client services and administration teams. Essential duties and responsibilities include the following:

Key Responsibilities and Attributes:

• Strong critical thinking and analytical skills.
• Experience with web application usage and testing.
• Excel and Power Apps experience and understanding of use cases preferred.
• Contribute to an agile project development team to help understand and document business and client requirements, estimate work, develop new solutions, and enhance existing applications.
• Spot areas for improvement to enhance pep software product's efficiency.
• Review business requirements, design, write, and execute test cases and scenarios working alongside the pep project managers for the client and pep client teams.
• Gain understanding of operating environment, business processes and application functionality.
• Isolate, replicate, and analyze issues in existing web applications.
• Work closely with the pep administrative and client service teams to identify solves for areas in the business that technology impacts.
• Work closely with the development and IT technical team to report defects and verify solutions are implemented successfully.
• Timely analysis and triage of incidents/problems are required and resourcefulness in finding ad-hoc solutions/workarounds.
• Strong communication skills with ability to voice concerns and provide recommendations.
• Research new technologies for software testing and security scanning to meet business objectives including but not limited to cloud deployment, software-as-a-service, etc.
• Other duties assigned as needed.

Knowledge/Skills Preferred:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  A successful candidate will have the following skills:

• Preferred, but not required: Bachelor’s in Technology a 2.8+ GPA from four-year college or university; or Minimum 18 months of applicable business experience
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals as well as operate internal, online systems
• Ability to write routine reports and correspondence
• Ability to be client facing 
• Ability to mentor, grow and work harmoniously as part of a larger team
• Ability to do intermediate-level math (calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages)
• Ability to apply common-sense understanding to carry out instructions furnished in written, oral or diagram form
• Ability to problem solve
• Effectively utilizes staff including delegating as appropriate
• Ability to manage healthy business processes
• To perform this job successfully, an individual should have experience in Microsoft Outlook, Word, Power Point, and Excel. Typing skills should be a minimum of 55 wpm
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus

*pep provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, pep complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

pep expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of pep’s employees to perform their job duties may result in discipline up to and including discharge.