Customer Success Manager
Alludo has an immediate vacancy for this role.
Push the boundaries of tech. In your sweatpants.
We’re looking for an experienced Customer Success Manager to help us change the way the world works with anytime, anywhere, any-device productivity. Here, you’ll Utilize CRM to keep track of key account data, contracts, opportunities, assets, log all activities, communication and relevant notes in the form of Success Plans and Opportunities with our Parallels team.
The top creative and technical minds could work anywhere. So why are so many of them choosing Alludo? Here are three reasons:
- This is the moment. It’s an exciting time at Alludo, with strong leadership, a refreshed brand (you probably know us as Corel!), and a whole new approach to changing the way the world works. We’re at the forefront of a movement, and we want you to ride this wave with us.
- We want you to be you. Too often, companies tell you about their culture and then expect you to fit it. Our culture is built from the people who work here. We want you to feel safe to be who you are, take risks, and show us what you’ve got.
- It’s your world. We know you have a life. We want to be part of it, but not all of it. At Alludo, we’re serious about empowering people to work when, how, and where they want. Couch? Sweatpants? Cool with us. We believe that happy employees mean happy customers. That’s why we hire amazing people and get out of their way.
Sound good so far? Awesome. Let’s talk more about the Customer Success Manager role and see if we’re destined to be together.
As a Customer Success Manager, You Will:
- Utilize CRM to keep track of key account data, contracts, opportunities, assets, log all activities, communication and relevant notes in the form of Success Plans and Opportunities.
- Assist with continuous development of Customer Success related programs.
- Measure and follow up the overall customer satisfaction. Understand the customer’s satisfaction and take actions to improve.
- Help define methodologies to ensure all customers receive proper onboarding content shortly after initial purchase.
- Become the trusted advisor for a group of top customers. Position product releases. Where needed involve support other teams to get their (technical) needs answered. Make sure issues are detected upfront and renewals are secured.
- Identify risk in early stages by establishing processes to proactively monitor product utilization, understand customer adoption metrics and take necessary actions to identify adoption barriers. Where needed, help define product utilization best practices, increase platform consumption to secure the renewal. When usage is higher position upsell.
- Establish ways to ensure that customers and partners receive product functionality and features relevant to their needs.
- Measure and make sure customers run on supported versions of our products. Where needed take actions to make sure they are migrating to a recent version.
- Identify relevant reference customers and coordinate with marketing the ref cases.
- Proactively reach out to customers to discuss and implement additional improvement ideas based on customer data analysis.
- Establish periodic touchpoints and business reviews.
What You Bring to the Table:
- For this job we are looking for someone who has a good mix of technical and commercial skills.
- 2+ years of experience in renewals or similar role within the industry.
- Understanding of renewals, contract negotiations and sales cycle.
- Working knowledge and understanding of software sales, perpetual and subscription models.
- Takes initiative and is a fast learner. Loves innovation.
- Passionate about solving customer needs in a process-oriented manner.
- Able to set customer expectations which help set the mood for customer retention.
- Adapts to an environment that is undergoing a lot of change and growth.
- Working knowledge and understanding of IT infrastructure solutions relating to Systems, Network and Security, in particular practical experience with Remote Desktop Services, Citrix and/or VMWare view are seen as a big plus.
- Has an analytic mindset: can analyze data and define actions based on the results of the data. Is a Data-Driven decision maker
- Familiar with Salesforce or similar CRMs.
- Fluent in written and verbal business level English.
- For this position we are looking for someone fluent in German. Every additional language the candidate masters is also seen as a big plus.
- Able to wear multiple hats when the situation is needed to ensure customer/company objectives are reached.
US:
- Parallels is an award-winning solution that helps users leverage the best technology out there, whether it’s Windows, Mac, Chrome OS, iOS, Android, or the cloud.
- We have millions of users and decades of innovation under our belts.
- We offer a fully remote workspace. There is no pressure to work in an office whatsoever.
- We have flexible work arrangements and locations to suit your style.
- Hours are flexible, too! You’ve worked hard to build your life, and we don’t want you to give it up for work.
- Our team is growing fast, and there’s a ton of energy and a lot of really smart, motivated, fun people ready to welcome you in.
What are you waiting for? Apply now! We can’t wait to meet you.
(FYI, we’re lucky to have a lot of interest and we so appreciate your application, though please note that we’ll only contact you if you’ve been selected for an interview.)
About Alludo
Alludo is a beloved and trusted industry titan fueled by make-everything-easier flexibility. With a 30+ year legacy of innovation, we understand where you've been, and we're uniquely equipped to get you where you want to be. Our comprehensive collection of creative, collaborative, and productivity solutions propel your teams on their journey. From meeting your deadlines to realizing your dreams, Alludo empowers all you do.
Our products enable millions of connected knowledge workers around the world to do great work faster. Our success is driven by an unwavering commitment to deliver a broad portfolio of innovative applications – including CorelDRAW®, MindManager®, Parallels®, and WinZip® – to inspire users and help them achieve their goals.
It is our policy and practice to offer equal employment opportunities to all qualified applicants and employees without regard to race, color, age, religion, national origin, sex, political affiliation, sexual orientation, marital status, disability, veteran status, genetics, or any other protected characteristic.
Alludo is committed to an inclusive, barrier-free recruitment and selection process and work environment. If you are contacted for a job opportunity, please advise us of any accommodation that are required. Appropriate accommodation will be provided upon request as required by Federal and Provincial regulations and Company Policy. Any information received relating to accommodation will be treated as confidential.
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