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System Administrator

extra holidays - fully flexible
Remote: 
Full Remote
Contract: 
Full time
Work from: 
Spain, Uruguay, Argentina

Offer summary

Qualifications:

Bachelor's degree in Computer Science or related field, Proven experience in service desk or technical support role, Strong knowledge of AzureAD and relevant tools, Excellent problem-solving and communication skills.

Key responsabilities:

  • Oversee resolution of escalated issues
  • Manage portfolio of Software as a Service applications
  • Implement automation for operational efficiency
  • Facilitate integration of new applications
dLocal logo
dLocal Financial Services Large https://www.dlocal.com/
501 - 1000 Employees
HQ: Montevideo
About dLocal
dLocal started with one goal – to close the payments innovation gap between global enterprise companies, and customers in emerging economies. We have over 900 payment methods, in more than 40 countries. We are relentlessly focusing on serving our customers and solidifying our position as the preferred infrastructure solution for Global Merchants across Emerging Markets. With the ability to accept local payment methods and facilitate cross-border fund settlement worldwide, our merchants reach billions of underserved consumers in the high-growth markets of Africa, Asia, and Latin America. dLocal offers the ideal payment solutions for global commerce: Payins: Accept local payment methods Payouts: Compliantly send funds cross-border dLocal for Platforms: Unify your platform’s payment solution Defense Suite: Manage fraud effectively Unlock the power of emerging markets.
See more dLocal offers

Job description

Why should you join dLocal?

dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world’s fastest-growing, emerging markets. 

By joining us you will be a part of an amazing global team that makes it all happen, in a flexible, remote-first dynamic culture with travel, health, and learning benefits, among others. Being a part of dLocal means working with 900+ teammates from 25+ different nationalities and developing an international career that impacts millions of people’s daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team.

As we continue to expand, we are looking for a skilled and motivated System Administrator to join our Service Desk team.

What will I be doing?
  • Oversee the resolution of escalated issues by Level 1 support, ensuring timely and effective solutions.
  • Manage the portfolio of Software as a Service (SAAS) applications within our organizational stack.
  • Implement automation for recurrent tasks to enhance operational efficiency.
  • Facilitate the seamless integration of new applications into our Identity Management software, specifically Azure Active Directory.
  • Undertake the creation and thorough review of documentation to maintain comprehensive and accurate records.

    • What skills do I need?
  • Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience).
  • Proven experience in a service desk or technical support role.
  • Experience using  AzureAD, Jamf, Microsoft Intune, ManageEngine and Jira.
  • Strong knowledge of computer systems, software, and hardware.
  • Excellent problem-solving and communication skills.
  • Ability to prioritize and manage several open issues at the same time.
  • Familiarity with remote desktop applications and help desk software (e.g., TeamViewer, Zendesk, ServiceNow).
  • Network troubleshooting skills.
  • General knowledge of public cloud providers (eg AWS, GCP, Azure).
  • Strong experience in Jira, specializing in automations, backend project configuration, workflows, and integrations with third-party applications.
    • What happens after you apply?

    Our Talent Acquisition team is invested in creating the best candidate experience possible, so don’t worry, you will definitely hear from us. We will review your CV and keep you posted by email at every step of the process!

    Also, you can check out our webpage, Linkedin, Instagram, and Youtube for more about dLocal!

    Required profile

    Experience

    Industry :
    Management Consulting
    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Hard Skills

    Azure Active DirectoryTechnical SupportAutomationJIRANetwork TroubleshootingMicrosoft Intune (Mobile Device Management Software)Help Desk SupportJamfgRPCAmazon Web ServicesRemote Desktop SoftwareManagement ControlZendeskTeamViewerServiceNow

    Other Skills

    • Time Management
    • Communication
    Are you interested?

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