Customer Success Manager

Sphera is a leading global provider of enterprise software and services that enables companies to manage and optimize their environmental, health, safety and sustainability. Our mission is to create a safer, more sustainable and productive world.

Sphera is a portfolio company of Blackstone, a U.S.-based alternative asset investment company that focuses on private equity, technology and innovation, and more. Blackstone businesses succeed through strong partnerships, a personalized approach and a commitment to exceptional performance with uncompromising integrity. Sphera and Blackstone are leaders in the Environmental, Social and Governance (ESG) space.

We are guided by our core values of Customer Centricity, Accountability, Bias to Action, Innovation, and Collaboration. These values help us recruit the right talent to join our rapidly expanding team around the globe. It is important to us that each and every Spherion is not only eager to challenge themselves and knows how to get work done but is an awesome addition to our company culture.

• Take over responsibility, support and manage proactively your portfolio of B2B customers in strategic purchasing & supply chain management from medium-sized businesses as well as large corporations in the North America
• Advising new customers on the implementation of our SaaS solution (for Supply Chain Risk Management and Supply Chain Sustainability) as well as building a long-term customer relationship
• Taking the role of a Trusted Advisor in a strategic and advisory capacity for our Supply Chain Transparency solutions (Supply Chain Risk Management, Supply Chain Sustainability)
• Driving adoption as well as retention management
• Support Account Management in identifying and realizing upsell potential within assigned client portfolio
• Conducting user trainings, Q&A sessions as well as project workshops and excite users, key contacts and decision-makers for our solution
• Support the customer in providing feedback and development requests to Sphera SCRM / SCT
• Provide operational insights to support Account Management driven escalation management
• Representing customer needs and be the voice of the customer in internal product development projects
• You continuously ensure customer satisfaction with our solution

Pay:

Commensurate with relevant qualifications and experience

Benefits:

• Medical, Dental, and Vision Insurance

• Health Savings Account

• Flexible Spending Account

• 401(k) Retirement Plan with Company Match

• Life and Disability Insurance

• Critical Illness Insurance

• Accident Insurance

• Hospital Indemnity Insurance

• Paid Time Off and Holidays

• Flexible Working Schedule

Sphera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.