It’s a great time to join AAA The Auto Club Group!
JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD
Job Type:
Full timeExempt/Non Exempt:
Job Description:
Primary Duties and Responsibilities (details of the basic job functions):
Under general supervision, receives, responds and handles incoming telephone calls (In the near future this will include Click-to-Chat) from members in a professional, friendly and courteous manner. Utilize Selling skills to build the Member relationship/experience while maximizing information and sales opportunities.
Through consultation cross sells appropriate club products using expertise, listening skills, member information, job and product knowledge and the next best opportunity platform to maximize sales.
Consistently demonstrates positive service attitude to members by accurately and courteously explaining policies and procedures.
Handle, resolve and process all membership enquiries through first call resolution including billing, renewal, upgrades, payments, information changes, duplicate cards, processing payments etc. Fulfilling and closing promotional information and publications such as new membership packets, magazines, emblems, SYC&S information etc.
Sell new memberships, upgrades whenever possible to increase base growth. Act as primary contact for membership sales through Infomercials, retail cards, direct mailings and promotions.
Maximize all NBO opportunities – account maintenance, sales, lead management, warn transfer skills etc. through transition and closing skills.
Assist members through consultation giving verbal and written email information including but not limited to – directions, attractions, hotels, State parks, other areas of interest, weather conditions, road closures, member information, show your card and save program. Complete Triptik requests; assist in auto vacation planning etc.
Receive and process Emergency Road Service calls as needed and during disaster situations. Carries out the duties as outlined in the ERS RAS position description.
How you will benefit:
· Our Auto Club Group Membership Sales and Service Representatives earn a competitive salary of $16.75 per hour to start with uncapped commission and incentives.
· Full-time, paid training
· Various afternoon and evening schedules to pick from that include weekends and holidays.
· Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include:
o 401k Match
o Medical
o Dental
o Vision
o PTO
o Paid Holidays
o Tuition Reimbursement
Required Qualifications
Education (include minimum education and any licensing/certifications):
High school diploma or equivalent
Must qualify, obtain, and maintain all applicable state licenses required for selling and/or servicing Auto Club Group products
Experience:
Prior experience in a customer servicing and relationship position.
Knowledge and Skills:
Basic computer knowledge and skills.
Must have excellent communications skills and good customer service skills with the ability to set personal goals based on job requirements and be team oriented.
Must have soft sell skills and be able to multi-task.
Preferred Qualifications
MS Office Suite (Word, Excel, PowerPoint)
Previous experience in call center environment.
Work Environment
Works in a temperature controlled office environment. Must work non-standard hours, such as nights, weekends, split shifts, holidays, on an as-needed basis; shifts may be flexible as assigned. (Center open 365 days).
Who We Are
Become a part of something bigger.
The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.
And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other.
We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.
To learn more about AAA The Auto Club Group visit www.aaa.com
Important Note:
ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.
The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.
The Auto Club Group, and all its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
Regular and reliable attendance is essential for the function of this job.
AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.
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