Accounts Receivable Associate

Upjohn Export B.V. sucursal Costa Rica

At VIATRIS, we see healthcare not as it is but as it should be. We act courageously and are uniquely positioned to be a source of stability in a world of evolving healthcare needs.

Viatris empowers people worldwide to live healthier at every stage of life.

We do so via: 

Access – Providing high quality trusted medicines regardless of geography or circumstance;
Leadership – Advancing sustainable operations and innovative solutions to improve patient health; and 
Partnership – Leveraging our collective expertise to connect people to products and services. 
 

Every day, we rise to the challenge to make a difference and here’s how the Accounts Receivable Associate role will make an impact:

This position is responsible for ensuring that his portfolio is properly reviewed on weekly bases and all related activities within AR are completed in accordance to customer agreements and follow established policies and procedures.  Work closely with internal and external customers, Sales, Commercial, Customer Relations, Internal AR departments and Finance Departments on a regular basis regarding matters that require reconciliation with customers and close account follow ups.

Perform job functions in accordance with all applicable Standard Operating Procedures (SOP), federal and state laws, Occupational Safety and Health Administration (OSHA) guidelines, health authority regulations, and departmental processes. 

Key responsibilities for this role include:

• Review Portfolio aging and follow collections strategy.

• Monitors customer's payment trends, through various SAP reporting tools, and reports back findings to the AR Team Lead, in weekly reviews, and Monthly Metrics.

• Identify root causes of problems and assign the issue towards the responsible department in order to resolve.

• In the Account Log Track and resolve invoice discrepancies/disputes with customers or internal departments.

• Advise the Credit Department in a timely manner of all accounts experiencing financial difficulties.

• Provide immediate escalation of any concerns such as changes in the customers payment trends or any other challenge related to payments.

• Understanding of Unapplied and Unassigned Cash and account reconciliations.

• Ensure all assigned duties are performed within the guidelines of Viatris's internal controls, policies, and procedures.

• Develop a solid understanding of customer policies and procedures related to Collections and Credit and adherence to Customer and/or State agreement’s verbiage.

• Proactively follow up with customers and make sure payments are received on time or other activities within compliance boundaries (due dates).

• Record, track and monitor status of customer payments and respond to customer inquiries (Statements of Account, Invoice Copies,etc).  Ensure the accuracy and integrity of information used in calculations and reporting.

• Reconcile payment variances and trends to resolve customer issues, including collection of customer deductions.

• Effectively interact with various key internal and external stakeholders, including presentation of lower tier customer account status.

• Perform other ad hoc duties as assigned.

The minimum qualifications for this role are:

Knowledge

• Must possess extensive knowledge of in job aspects and comprehensive knowledge of other functional areas within the department.

• Must possess an extensive knowledge of a computer accounting environment.

• Advanced knowledge of computer functions and Microsoft Office Products.

Skills and abilities

• Must possess excellent attention to detail and organizational skills.

• Ability to summarize and present large amounts of data in a clear, concise manner; possess excellent verbal and written communication skills.

• Ability to establish and maintain effective business relationships and be a strong team player, with the ability to work with all levels of the company and customer

• Ability to work independently, prioritize and manage multiple deliverables under tight deadlines.

• Strong computer application skills especially Microsoft Excel and Word; must be able to protect confidential and sensitive information.

• Extensive experience with SAP and Flex preferred.

Supervision

Position functions semi-autonomously.

Education / Experience

• Minimum of a bachelor’s degree (or equivalent) and 2-4 years of experience. However, a combination of experience and/or education will be taken into consideration.

Language skills

• Ability to read and interpret complex business and/or technical documents.

• Ability to write comprehensive reports and detailed business correspondence.

• Ability to work with managers or directors and communicate ambiguous concepts.

• Ability to present to a group across the organization.

Mathematical skills

Ability to perform computations such as percentages, ratios, and rates.

Reasoning Ability

• Ability to solve problems with complex variables through non-standardized solutions that require independent judgment and analysis.

• Ability to draw inferences and use deductive reasoning with no prescribed procedures to solve complex problems.

At Viatris, we offer competitive salaries, benefits and an inclusive environment where you can use your experiences, perspectives and skills to help make an impact on the lives of others. 

Viatris is an Equal Opportunity Employer.