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ServiceNow Business Process Consultant

fully flexible
Remote: 
Full Remote
Contract: 
Freelance
Experience: 
Senior (5-10 years)
Work from: 
United States

Offer summary

Qualifications:

US Citizenship, 5+ years of ServiceNow platform experience, 4 year Degree in Business, Information Systems, or Computer Science, Experience with Agile, Proven team player.

Key responsabilities:

  • Identify inefficiencies and recommend improvements
  • Design and implement ServiceNow-based solutions
  • Train clients on new services and functionalities
  • Manage client relationships and provide mentoring
  • Develop process documentation and monitor performance
Bravium Consulting Inc. logo
Bravium Consulting Inc. Information Technology & Services SME https://www.braviumconsulting.com/
51 - 200 Employees
About Bravium Consulting Inc.
Bravium Consulting Inc. is a Maryland based Minority Owned 8(a), Woman Owned Small Business (WOSB) specializing in Management and Technology Consulting. Established in 2010, we have quickly expanded Bravium’s footprint in the Private and Public sectors by providing exceptional consulting services to our clients in the areas of IT Project Management, Technology Consulting, Systems Life Cycle Development, IT Operations, Business Process Improvement and Performance Management. We deliver our services using a hands-on, personalized approach and offer our clients unparalleled support and solutions to complex issues. We believe in working closely with our clients to help them realize their business objectives by leveraging our management and technology expertise. Our team is comprised of highly motivated professionals with prior experience working in top-tier management and technology consulting firms. Bravium is built on innovation, drive and passion and we use these core values to inspire new and creative solutions for our clients.
See more Bravium Consulting Inc. offers

Job description

Description

Bravium is a company of enthusiastic consulting and technology professionals dedicated to delivering the best solutions for our clients, helping each other do the best job possible, and empowering every member of our team to grow and thrive.  We are inclusive, collaborative, and quickly growing.

Bravium firmly believes that it is our employees that make our company great which is why we invest so much in our hiring process.  We are never quick to hire and will always be thorough in ensuring any potential hires exemplify our core values of:

  • Strive for Greatness
  • Do the Right Thing
  • Foster Teamwork
  • Respect Each Other
  • Grow Together

We are looking for a ServiceNow Business Process Consultant who are excited to grow with us. Responsibilities include, but are not limited to:

  • Business process analysis: Identify inefficiencies and opportunities for improvement in a client's business processes  
  • Solution design: Create and recommend ServiceNow-based solutions that meet the client's goals    
  • Implementation: Configure and implement ServiceNow applications and modules to support the new processes    
  • Training and support: Train clients on how to use the new processes and ServiceNow functionalities   
  • Continuous improvement: Stay up to date on the latest ServiceNow features and best practices   
  • Client relationship management: Manage client relationships and provide mentoring to team members    
  • Process documentation: Develop detailed process maps, workflows, and related documentation
  •  Performance monitoring: Monitor and evaluate the performance of implemented processes  
  •  Ongoing support: Provide ongoing support and maintenance for ServiceNow instances  

REQUIREMENTS

  • US Citizenship
  • 5+ years of ServiceNow platform experience
  • 4 year Degree or equivalent in Business, Information Systems, or Computer Science
  • Experience with Agile
  • Strong Interpersonal skills
  • Customer-centric skills
  • Ability to deal with cultural diversity
  • Proven team player
  • Industry domain expertise
  • Excellent written and verbal communication skills
  • Solid problem solving and analytical skills
  • Ability to work effectively with people at all levels of the organization
  • Working knowledge of system development life cycle concepts
  • Highly skilled with Microsoft Visio
  • Highly skilled with presenting and running workshops
ABOUT BRAVIUM
Bravium Consulting provides technology and management consulting services for the public and private sectors.  Our team is comprised of skilled, certified consultants that help clients achieve success with effective, created, and rapidly-executed solutions.  We are a two time ServiceNow Partner of the Year winner with Creator Workflow Partner of the Year in 2022 and ServiceNow Store Partner of the Year in 2024.
Bravium Consulting is rapidly growing and we are always looking for intelligent and motivated people to join our team.  We are committed to excellence so training, supporting, and empowering our team is a top priority for us.  We offer competitive salaries and a comprehensive benefits package which includes: 
  • 15 PTO days
  • 11 paid holidays
  • Medical Insurance with 80% employee premium support, 25% family premium support
  • Dental Insurance with 80% employee premium support, 25% family premium support
  • Vision Insurance with 80% employee premium support, 25% family premium support
  • Short Term and Long Term Disability coverage with 100% premium support
  • 401k Program with Bravium matching 100% of up to 4% of salary
  • Training Program
  • Employee Assistance Program
  • Maternity Leave
  • Paternity Leave
  • Annual performance bonuses
  • Referral bonus
  • Flexible work arrangements
Bravium Consulting is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Required profile

Experience

Level of experience: Senior (5-10 years)
Industry :
Information Technology & Services
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

ServiceNowProject DocumentationPerformance AnalyticsSystems Development Life CycleCustomer CentricityWorkshop FacilitationProgram ImplementationContinuous Improvement ProcessBusiness Process AnalysisSolution DesignFamily SupportMicrosoft VisioAgile ProjectsCustomer Relationship Management

Other Skills

  • Social Skills
  • Teamwork
  • Verbal Communication Skills
  • Diversity Awareness
  • Problem Solving
  • Training And Development
  • Analytical Skills
Are you interested?

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