Support Engineer

What makes Netcentric a great fit for you?

At Cognizant Netcentric, we come to work every day with the mission of leveraging cutting-edge technology to create memorable digital experiences for the worlds leading brands. And we do it as a diverse, global community of over 1500+ Adobe experts collaborating across countries, cultures, languages and technologies.

Were energized by an inclusive and responsive organizational culture that brings together the entrepreneurial spirit of a startup with the resources, growth opportunities and stability of a larger global organization.

Holacracy is the cornerstone of how we work, empowering every individual with the power to make an impact within our organization. All this encourages us to learn and grow as individuals, and unite as a team to build innovative digital experiences that touch peoples lives.

What do we require?

• Customer and business support experience in software applications and testing methodologies
• Understand customer needs and put yourself in the customers shoes and guide his expectations
• Familiar with basic web architecture and infrastructure and HTTP protocol (you understand concepts like request and response, headers, cookies, etc.)
• Ability to collect use cases and convert them into technical issues
• Communication and interpersonal skills to lead customers in urgent or critical situations
• By monitoring the alerts and notifications, you can respond according to the event management strategy
• Flexible and you can adapt to the specifications of a new customer
• Strong verbal and written English language skills
• ITIL best practices
• Perform standard maintenance tasks, performance tests, and log analysis on business-critical customer systems
• Basic Linux skills, you can run simple scripts, check system status and execute a detailed runbook
• Hands-on experience with any kind of content management (including open source)
• Task management, bug tracking, and wiki-based documentation tools like JIRA

Nice to have

• With good training delivery skills, so you can teach clients and colleagues in an interesting and meaningful manner
• Familiar with HTML5, CSS, and Java
• Additional language skills would be an asset

At Netcentric you get:

• Centrally located office in Timpuri Noi with great fitout and standing desks
• Remote/hybrid friendly environment
• Flexible working hours
• Apple work equipment (WFH equipment and Welcome package)
• International and dynamic team
• Private medical subscription
• Sponsored Gym Membership (WorldClass/7Card)
• Employee Assistance Program
• Wellbeing Programs: Yoga, Mindfulness, etc.
• Meal vouchers
• Peer recognition bonus system (Bonus.ly) - makes it easy and fun to get and give recognition to colleagues for their work and accomplishments
• Referral bonus
• Vacation: 22 days + 1 additional day per calendar year in the company (maximum 30 days/year)
• Extended winter holidays: days off on December 24th and 31st
• Paid sick days: 3 per year
• Training, certification and conference attendance based on personal development goals
• Company events: summer and Christmas parties
• Everyone has a voice, we are a Holacracy organization