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Call Center Representative

fully flexible
Remote: 
Hybrid
Contract: 
Work from: 
Fort Worth (US)

Offer summary

Qualifications:

High School Diploma/GED, Proven customer service experience, Excellent verbal and written communication, Basic math skills, Experience with computer systems.

Key responsabilities:

  • Connect communities to treatment options
  • Engage in active and reflective listening
  • Act as liaison for patients' care requests
  • Record information into EMR systems
  • Schedule appointments and request medication refills
Serenity Healthcare logo
Serenity Healthcare Scaleup https://serenityhealthcare.com/
201 - 500 Employees
See more Serenity Healthcare offers

Job description

Call Center Representative

Serenity Healthcare is a mission driven company that is centralized around the quality of care for our patients and their families. As a Call Center Representative, you will have the opportunity to make a positive impact and provide a new sense of hope for many communities by connecting them with lifesaving treatments! With treatments that are provided in spa-like clinic settings, we are creating a world-class experience that is revolutionizing Healthcare.
 

BENEFITS

Serenity not only cares about our patients, but also our employees. We offer competitive benefits to ensure that you feel added value and appreciation as you make a difference where it matters most. We offer above market compensation, insurance benefits (with 90% of your premium paid by Serenity), many advancement opportunities, generous paid time off, Major Holidays off, and MORE!
 

RESPONSIBILITIES

Your primary responsibility in this role is to connect communities to life saving treatment options that Serenity provides. This requires you to engage in delicate conversations through active and reflective listening, empathy, and a positive attitude. You will also be expected to act as a liaison between established patients and their provider with any requests they may need pertaining to their care (Record information into EMR systems, schedule appointments, request medication refills, etc.).
 

QUALIFICATIONS

  • High School Diploma/ GED. 
  • Proven experience in a high-volume customer service industry (Retail, Travel and Hospitality, Restaurant, Food, and beverage, Contact centers, etc.)   
  • Excellent verbal and written communication, basic math skills. 
  • Previous experience working with computer-based information systems. 

Our office is open from 6am-8pm M-F and 7am-7pm on Saturdays, with flexible shift options!
 

 Learn More About Us

Apply now at https://www.serenityhealthcare.com/careers/ or send in your resume to [email protected]

Required profile

Experience

Industry :
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Non-Verbal Communication
  • Active Listening
  • Customer Service
  • Empathy

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