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Manager, Partner Success (Central U.S.)

unlimited holidays - extra parental leave - fully flexible

Remote:

Full Remote

Contract:

Full time

Salary:

65 - 75K yearly

Experience:

Mid-level (2-5 years)

Work from:

United States

Offer summary

Qualifications:

Exceptional organizational and time-management skills, Strong written and oral communication skills, Knowledge of grant funding guidelines is a plus, Experience with Salesforce and presentation platforms is a plus, Proficiency with MS Office Suite.

Key responsabilities:

Manage relationships with K-12 educational partners
Ensure successful program implementation and support
Gather and monitor implementation success metrics
Coordinate training and ongoing support for partners
Collaborate with internal teams to achieve partner goals

Sandy Hook Promise Non-profit Organization - Charity SME https://www.sandyhookpromise.org/

51 - 200 Employees

See more Sandy Hook Promise offers

Job description

Manager, Partner Success

About Sandy Hook Promise
Sandy Hook Promise (SHP) is a national nonprofit organization with a mission to end school shootings, and create a culture change that prevents violence and other harmful acts that hurt children. Through its life-saving evidence-informed Know the Signs prevention programs, SHP educates and empowers youth and adults to recognize, intervene, and get help for individuals who may be socially isolated and/or at risk of hurting themselves or others. SHP is a moderate, bipartisan organization that supports sensible policy solutions that address the human side of gun violence and make schools safer.

SHP is led by several family members whose loved ones were killed in the tragic mass shooting at Sandy Hook Elementary School on December 14, 2012.

Commitment to Racial Justice, Equity, Diversity, and Inclusion
SHP strives to ensure its culture and work environment reflects the values of race, diversity, equity, and inclusion (REDI) and is responsive to the views and issues of the diverse communities with which we live and work. SHP encourages individuals who have demonstrated a commitment to equity and inclusion to apply.

About the Role
As the Manager of Partner Success, you will play a crucial role in fostering and maintaining strong relationships with educational partners to drive success and growth within the K-12 education sector. You will be responsible for ensuring that partners are supported, engaged, and equipped with the necessary resources to effectively implement and utilize SHP programs and provide ongoing support with how to strengthen existing implementations. The ideal candidate for this position will demonstrate the ability to work cross-functionally within the SHP organization. This position reports to the Director, Partner Success. This position requires up to 25% travel.

*The last day to submit applications will be Friday, October 25, 2024.*

Job Responsibilities Include (but are not limited to)

Serve as the primary day-to-day lead for program implementation
Manage a portfolio of mid- to large-population K-12 partners in the region (US West, Central, or East)
Manage a prescribed cadence of implementation and ongoing account management and cross-sales activities for partners in assigned portfolio
Work closely with Business Development and Implementation teams to steward partners through the contracting and implementation processes
Develop knowledge of full suite of SHP offerings
Provide first-tier support for partners using SHP products and services
Ensure school districts onboard SHP programs with fidelity, manage district partnerships and serve as the implementation relationship owner for SHP partners
Gather, monitor, and record implementation success metrics at regular intervals; document these metrics and all significant customer interactions
Adhere to established criteria for conducting partner success meetings tailored to specific market segments ensuring alignment with partner’s needs, goals, and objectives
Utilize comprehensive product knowledge to provide exceptional customer support by addressing inquiries, trouble-shooting issues and offering tailored solutions
Collaborate with district and school leaders to support partners in achieving key performance indicators aimed at improving student well-being and safety
Monitor regional trends impacting gun violence prevention practices
Work in collaboration with Business Development team and Implementation team to take a partner-centric approach to ongoing support and coordinate training
Coordinate Students Against Violence Everywhere (SAVE) Promise Club implementation with school advisors
Work with grants team and finance team to ensure grant compliance and monitor and track progress according to grant policies and procedures
Have a basic understanding of data literacy and willingness to use and refer to data
Other duties as identified given organizational needs

Desired Skills and Experience

Exceptional organizational/time-management skills and ability to juggle multiple tasks
Demonstrated attention to detail and accuracy
Demonstrated flexibility and ability to adapt to change
Strong written and oral communication skills
Self-starter with positive energy, a sense of resourcefulness, entrepreneurial spirit, and the ability to work independently
Quick learner with demonstrated ability to use various types of technology, knowledge of Salesforce and presentation platforms a plus
Strong proficiency with MS Office Suite, including Outlook, Word, Excel, and PowerPoint
Demonstrated ability to work remotely and report in through a remote, de-centralized staffing structure; previous experience working remotely highly desirable
Demonstrated understanding of how role and work fits into an organization and its mission
Knowledge of grant funding guidelines a plus
Willing and able to travel as required (up to 25%)

Benefits and Salary Range
The salary range for this position is $65,000 - $75,000.
(SHP follows a strict internal rubric to help guide salary placement and ensure equitable pay amongst new hires and current staff. New hires should expect to be brought on at the start of the range, except in extenuating circumstances.)

SHP offers a competitive benefits package, including:
- Unlimited PTO
- Flexible schedules
- Paid holidays and 10 days sick leave
- Paid parental leave
- Health, dental, and vision
- Employer paid life insurance and short- and long-term disability
- 401k match
- Professional development stipend
- Wellness & mental health support
- Employer Paid Employee Assistance Program.

Our organization operates within a distributed workforce, allowing for location flexibility across the country for most positions. We provide remote office support for all staff, which includes a laptop, home office reimbursement, monthly Wi-Fi reimbursement up to $40, and monthly cell phone reimbursement up to $50.

Equal Opportunity Employment
SHP is proud to be an equal opportunity employer. We strive to be an employer of choice: where a diverse mix of talented people want to come and do their best work. All applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status, or any other protected characteristic. We are focused on promoting diversity, multiculturalism, and inclusion and believe deeply in having a workforce comprised of people of all beliefs and backgrounds who seek to prevent gun violence and stop the tragic loss of life. Members of all under-represented groups are encouraged to apply.