Technical Support Engineer

Location: This is a remote position. Open to home base locations such as OH, TN and NC

Purpose of the Role: Responsible for ensuring the successful integration, commissioning, and support of software solutions related to Weland vertical lift modules (VLMs) and accompanying software packages, including CompactTalk, CompactStore, and SencorpWhite proprietary software. The ideal candidate will have hands-on experience in software deployment, customer training, troubleshooting, and integration with customer systems. PLC experience, particularly B&R PLC, is highly valued. 

Key Responsibilities: 

• Assist in pre-deployment planning to ensure smooth software integration with customer equipment by working closely with customers to understand their system integrations and use cases.
• Commission VLM equipment and deploy software solutions (CompactTalk, CompactStore, and custom applications).
• Resolve complex or previously unknown problems requiring high level technical expertise and business acumen.
• Provide expert technical guidance to Field Service to resolve customer issues efficiently.
• Establish and maintain lines of communication with engineers on design, reliability and maintenance issues pertaining to our products.
• Manage multiple concurrent projects across various geographic locations, ensuring timely completion of installations and support services.
• Prioritize tasks and coordinate with both internal teams and customers to meet project deadlines and expectations.
• May require travel to international/domestic sites to support Installation
• Assist with recruiting and training new personnel.

Skills and Abilities Required:

• Takes a calm and mature approach to dealing with difficult problems and people.
• Able to maintain a positive attitude throughout the installation process.
• Ability to multi-task and manage time well.
• Superior verbal and written communication skills
• Ability to establish technical credibility with customers, peers, and Engineers.
• Proven experience in software commissioning, system integration, or similar roles.
• Technical Skills Required:
  • Excellent troubleshooting skills, both remote and on-site.
  • Reading Blueprints, Analog signals, three phase Power conversion, temperature measurement, Pneumatics. 
  • Troubleshooting PLC, Electrical, Mechanical, Solenoids, Mechanical Relays, Solid State Relays
  • Networking – TCP/IP, VPNs, Ethernet

Qualification requirements: 

• BS in Computer Science or equivalent experience
• Travel 50% to 75% for on-site commissioning, training, and support as required.
• Technical Skills Desired
  • PLC – Configuration, programming – B&R, Allen Bradley, Siemens Step 7
  • HMI Panels – Siemens, PanelMate, QuickPanel, AB PanelView, Panasonic
  • Computers – DOS, Windows 95/98/2000/XP/7/10 Visual Basic, Data Acquisition, VirtualBox
  • Remote Access – pcAnywhere, TeamViewer, VNC, GoToAssist

Core Competencies

• Safety – Observes and enforces safety procedures; reports potentially unsafe conditions.
• Quality- Strives to eliminate errors, accurate work is a priority, seeks opportunities to improve a process that is implemented.
• Productivity - Manages workload, works efficiently, meets goals and objectives.
• Employee Engagement – Passionate about job and company, committed to the company and puts discretionary effort into work.