National Manager, A/V Project Management and Customer Success

Why you will love this role

Step into the future of surgical technology as the National Manager, OR1 Customer Success at KARL STORZ, where you will be at the helm of transforming the surgical experience across North America.

Are you a dynamic leader who thrives in complex environments and wants to make a tangible impact on the future of surgical technology. You will drive the success of Operating Room (OR1) installation projects, ensuring they not only meet but exceed customer expectations while enhancing patient outcomes.

You will manage a high-performing team of Customer Success Managers, guiding them to ensure that every installation is seamless, profitable, and leaves customers more than satisfied.

Karl Storz needs your leadership and vision that can help shape the future of surgical technology.

What you will be doing:

• Sales Support: Collaborate with sales teams during the pre-sales process to align customer deliverables and ensure project profitability.
• Project Management: Oversee the planning and execution of OR1 installations, ensuring projects are completed on time, within budget, and exceed customer expectations.
• Process Improvement: Develop and implement a “Customer Success Centric” installation process, with auditable metrics to drive consistent, high-quality outcomes.
• Customer Satisfaction: Cultivate strong customer relationships, ensuring best-in-class communication and post-installation feedback to enhance future projects.
• People Development: Lead, mentor, and develop a team of 40-50 Customer Success Managers, aligning their skills with current and future market needs.
  
  
  

What You Bring

• 10+ years in consulting, project management, or program delivery, with at least 20 direct reports.
• Bachelor’s degree in engineering, Construction Management, or a related field. Must meet hospital credentialing requirements.
• Exceptional leadership, problem-solving, and communication abilities; adept at navigating complex, matrixed environments.
• Expertise in AV and control systems, cable terminations, and medical device installations is preferred.
  
  
  

Who we are:

As a globally independent, family operated MedTech company, we ambitiously think in generations instead of fiscal quarters. At KARL STORZ our 9,000+ global associates pride ourselves on harnessing leading technologies, precise workmanship, and dedicated customer support to support the future of medical technology as we pioneer the way forward. We are setting new standards in precision and safety, from improving diagnosis to enhancing outcomes. We see beyond the limits of traditional medicine. Because it’s not just about the tools we create. It’s about the lives we change. Together, we can do so much more.

#MLOC

Eligible Employee Benefits

• Medical / Dental / Vision including a state-of-the-art wellness program and pet insurance, too!
• 3 weeks vacation, 11 holidays plus paid sick time
• Up to 8 weeks of 100% paid company parental leave; includes maternal/ paternal leave, adoption, and fostering of a child.
• 401(k) retirement savings plan providing a match of 60% of the employee’s first 6% contribution (up to IRS limits)
• Section 125 Flexible Spending Accounts
• Life, STD, LTD & LTC Insurance
• We prepay your tuition up to $5,250 per year! - Tuition pre-imbursement
• Fitness reimbursement of up to $200 annually
• And much more!
  
  
  

KARL STORZ reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. Additionally, KARL STORZ, through its supervisors, may require an employee to perform duties outside their normal description within the sole discretion of the supervisor. Employees must comply will all applicable KARL STORZ policies and procedures.