Our story might surprise you. We’re the world’s largest restaurant company—encompassing KFC, Pizza Hut, Taco Bell and Habit Burger & Grill —but there’s a lot more going on behind the scenes than just frying chicken, baking pizzas, and serving up tacos. We put this delicious food in the hands of customers through apps, websites, kiosks, POS, and other digital dining experiences – and we are ramping up our investment in the world of AI driven marketing transformation. We have a world-class Digital & Technology team to help Yum! Brands deliver the next generation of MarTech (Marketing Technology) to 60,000 restaurants in more than 155 countries.
Yum!'s vision for the future is simple: a world with more Yum! with our iconic brands in more places, and more ways for consumers to access them. The key and not-so-secret ingredient in our recipe for growth is our unrivaled talent and culture, which fuels our results. And like all companies who win consistently, our brands, employees, and franchisees will need to continually adjust to stay relevant now and in the future. The software we’re building does just that: it serves people in new ways to make team members more productive and customers happier.
Tell Me About The Job
We are seeking a highly skilled Monday.com Administrator to manage and support our organization’s use of Monday.com, ensuring seamless operations, user support, and workflow customization. The administrator will be responsible for the platform’s maintenance, onboarding, training, continued education, and governance. This role requires an individual with strong technical and problem-solving skills, as well as the ability to work closely with cross-functional teams to optimize their use of the platform.
What Does Success Look Like?
- High user satisfaction through effective onboarding and ongoing support
- Accurate and timely management of user licenses, ensuring compliance
- Well-documented workflows that enhance scalability and compliance
- Seamless transitions from competitor tools
- Proactive training on new features and best practices
What Does A Day In the Life of this Job Look Like?
- Review and address support tickets for user issues
- Conduct onboarding sessions for new teams
- Facilitate user training on basic and advanced features
- Document processes and troubleshooting guides for user support
- Collaborate to consolidate data into the enterprise tenant
- Engage with various teams to evaluate third-party applications for adherence to security protocols
People Leadership
- Be a product champion and frequently share changes/improvements coming to Monday.com
Required Qualifications
BACKGROUND AND EDUCATION REQUIRED:
- Bachelor’s degree in Information Technology, Business Administration, or a related field, or equivalent experience.
- 2-4 years of experience as a system administrator, project management tool administrator, or a similar role.
- In-depth experience with Monday.com platform administration, including user management, workflow customization, and third-party app integrations.
- Proven experience with user onboarding, training, and troubleshooting within project management platforms.
- Strong problem-solving skills with the ability to diagnose and resolve technical issues.
- Experience with project management methodologies and workflow automation.
- Proficient in documentation, process management, and process improvement.
- Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.
- Strong organizational and time-management skills to handle multiple projects simultaneously.
Preferred Qualifications
- Certifications in Monday.com administration or workflow building.
- Experience with migration projects from competitor tools (e.g., Trello, Asana, Jira).
- Understanding of IT governance and compliance standards.
Salary Range: $90,000 to $108,000 annually + bonus eligibility. This is the expected salary range for this position. Ultimately, in determining pay, we'll consider the successful candidate’s location, experience, and other job-related factors.
Benefits: Employees (and their eligible family members) may enroll in the following types of insurance coverage: medical, dental, vision, legal, and accidental death and dismemberment, as well as FSA/HSA (depending on enrolled medical plan). Yum! also provides short-term disability, long-term disability, and life insurance. Employees may enroll in our 401(k) plan. Yum! provides 4 weeks of vacation, paid sick leave, 10 paid holidays, a floating day off and 2 paid days for volunteer time each calendar year. To learn more about working at Yum! -Click here.
At Yum!, one of our core values is to Believe in ALL People. This means seeing the value in everyone and unlocking their full potential to be their best self. YUM! Brands, Inc. (including its subsidiaries Yum Restaurant Services Group, LLC (“YRSG”) and Yum Connect, LLC (“Yum Digital and Technology”)(collectively, “Yum”) is proud to be an equal opportunity employer and is committed to equity, inclusion, and belonging for all dimensions of diversity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other protected characteristic. Yum! is committed to working with and providing reasonable accommodation to applicants with disabilities or special needs.
US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and supplement and the Pay Transparency Policy Statement.
[Employment eligibility to work with Yum! in the U.S. is required as the company will not pursue visa sponsorship for this position.]
The Yum! Brands story is simple. We have the four distinctive, relevant and easy global brands – KFC, Pizza Hut, Taco Bell and The Habit Burger Grill -- born from the hopes and dreams, ambitions and grit of passionate entrepreneurs. And we want more of this to create our future!
As the world’s largest restaurant company we have a clear and compelling mission: to build the world’s most love, trusted and fastest-growing restaurant brands. The key and not-so-secret ingredient in our recipe for growth is our unrivaled talent and culture, which fuels our results.
We’re looking for talented, motivated, visionary and team-oriented leaders to join us as we elevate and personalize the customer experience across our 48,000 restaurants, operating in 145 countries and territories around the world!
We put pizza, chicken and tacos in the hands of customers through customized ordering, unique delivery approaches, app experiences, and click and collect services and consumer data analytics creating unique customer dining experiences – and we are only getting started.
Employees may work for a single brand and potentially grow to support all company-owned brands depending on their role. Regardless of where they work, as a company opening an average of 8 restaurants a day worldwide, the growth opportunities are endless. Taco Bell has been named of the 10 Most Innovative Companies in the World by Fast Company; Pizza Hut delivers more pizzas than any other pizza company in the world and KFC’s still use its 75-year-old finger lickin’ good recipe including secret herbs and spices to hand-bread its chicken every day.
Yum! and its brands have offices in Chicago, IL, Louisville KY, Irvine, CA, Plano, TX and other markets around the world. We don’t just say we are a great place to work – our commitments to the world and our employees show it. Yum! has been named to the Dow Jones Sustainability North America Index and ranked among the top 100 Best Corporate Citizens by Corporate Responsibility Magazine in addition to being named to the Bloomberg Gender-Equality Index. Our employees work in an environment where the value of “believe in all people” is lived every day, enjoying benefits including but not limited to: 4 weeks’ vacation PLUS holidays, sick leave and 2 paid days to volunteer at the cause of their choice and a dollar-for-dollar matching gift program; generous parental leave; competitive benefits including medical, dental, vision and life insurance as well as a 6% 401k match – all encompassed in Yum!’s world-famous recognition culture.
