This is a remote position.
MetricStream is seeking an experienced Delivery Manager to join Customer Services Team.
In this role you will be responsibility is for making sure that services are being seamlessly
delivered to the client organization.
You will work closely with a team of Solutions engineers, Engineering and QA team,
Job Location: - Bengaluru
Key Responsibilities
• Interact with MetricStream’s internal & external stakeholders to manage accounts
efficiently.
• Identify customer needs by maintaining an excellent relationship with stakeholders.
• Responsible for end to end implementation of Apps/Solutions.
• At least 5 years of experience working in the services organization of a product company
using various delivery methodologies (Waterfall, Agile, etc.)
• Developing a deep understanding of projects to gain insights into the scope of service
delivery.
• Provides proactive visibility to all stakeholders; effectively communicates delivery targets,
commitments and progress. Avoid surprises.
• Manage a team of engineers to develop and support applications that or of the high
Skills and Experience :
• 10+ years of experience leading customer services teams, preferably in the SaaS industry
• Strong enterprise business application design and development experience with global
fortune 500 companies.
• Expert in delivering projects on budget, schedule and quality.
• Expert in creating and tracking project artifacts like Project charter, WBS, budget file,
schedule, SOW, project risk register etc
• Expert in managing customer expectations and Passionate about customer success
• Work with different teams like Solutions, Engineering, Product Management and
customer team to have detailed WBS and drive project deliverables
• Prior experience with GRC software implementation
• Strong knowledge of SQL, Relational databases and Data Modeling
• Exposure to AI/GenAI in solutioning
• Strong comprehension, analytical and problem-solving skills
• Excellent communication skills (written & verbal) are mandatory
• PMP or equivalent project management certification
Requirements
• 10+ years of experience leading customer services teams, preferably in the SaaS industry
• Strong enterprise business application design and development experience with global
fortune 500 companies.
• Expert in delivering projects on budget, schedule and quality.
• Expert in creating and tracking project artifacts like Project charter, WBS, budget file,
schedule, SOW, project risk register etc
• Expert in managing customer expectations and Passionate about customer success
• Work with different teams like Solutions, Engineering, Product Management and
customer team to have detailed WBS and drive project deliverables
• Prior experience with GRC software implementation
• Strong knowledge of SQL, Relational databases and Data Modeling
• Exposure to AI/GenAI in solutioning
• Strong comprehension, analytical and problem-solving skills
• Excellent communication skills (written & verbal) are mandatory
• PMP or equivalent project management certification
