Associate Field Service Technician

Job Description

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.

This is a remote role covering the Pavia, Lombardy region.

Position Overview

Diebold Nixdorf is a leading global developer and manufacturer of retail/banking equipment. We are currently seeking a Senior Field Service Technician. You would be expected to perform advanced installation and repairs on all Diebold Nixdorf products and services. This includes scheduled cleanings and other advanced maintenance on conventional products such as locks, vaults, etc; as well as special project work, as needed. This position may require the use of sophisticated hand tools, limited parts and an expert understanding of PC, PC peripherals and network connectivity. Install, debug and provide technical maintenance for hardware and software of products and components within assigned area of responsibility mainly at customer´s premises. This work often focuses on systems and incidents with relative high complexity. Provision of technical leadership and coaching to non-Senior Field Service Technicians.

Responsibilities

• Incident Handling: Perform trouble shooting via detailed analysis of HW and SW failures with the usage of all available diagnostic tools. This includes repair of HW on component level, cleaning and adjustment of mechanical components and configuration and installation of SW.
• Preventive Maintenance: perform routine checks according to documented preventative maintenance procedures and refill consumables as directed.
• IMAC/R: perform Installation, Movement, Addition, Change and Removal of hardware and software products and components as directed.
• Customer Training: instruct and train customers on usage and operation of installed HW and SW.
• Process Tasks: receive briefing for incidents and orders from dispatch function.
• Update dispatch function of all unforeseen issues. Provide detailed debriefing on all performed activities. Proactively inform customers about performed actions.
• Continuous Improvement Process: observe technical or process problems at all times, proactively inform about potential problems and offer improvement suggestions if possible.
• Actively use corporate tools and processes for knowledge sharing, e.g. knowledge base to find solutions and provide input for it.
• Training: participate in regular hardware and software trainings (on the job, classroom trainings and web-based trainings) according to the corporate training concept and receive certification after passing relevant test. Perform on-the-job trainings and audits for assigned Junior Field Service Technicians and Field Service Technicians.
  
  
  

Qualifications

• Proven track record of more than 5 years of progressive banking/retail Service Technician experience.
• Professional education in IT- or mechatronic/electronic-related profession. In individual cases it is possible to assign the job to an employee, if the essential professional knowledge is acquired by work experience.
• PC literacy and very good knowledge and application of the relevant tools and methods (e.g. MS Office and test programs).
• Product knowledge of relevant industry and basic ITIL skills preferred.
• Interpersonal competence for coaching of colleagues.
• Understand technical documentation and knowledge base information and for HQ 3rd level support and/or contact with other Senior/Field Service Technicians.
• Ability to lift and move heavy loads, stand most of the day, climb, bend and stoop while working on equipment.
• Acceptance of exposure to the outside elements.
• Shift adaptability, which would include an on call rotation for evenings and weekends.
• Exceptional customer service skills are needed.
• Ability to organize and inventory truck stock parts and tools.
• Sense of urgency, organizational skills, professional presence and work in team environment.
• Have a full driving license.
  
  
  

Preferred Qualifications

• EVC (Electrical Vehicle Chargers) Service Technician work experience
• PES /PAV
  
  
  

About Us

Why should you join Diebold Nixdorf?

Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.

–Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

• To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**
  
  

We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations