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Team Lead – Support Development Team

Remote:

Full Remote

Contract:

Full time

Experience:

Senior (5-10 years)

Work from:

Poland

Offer summary

Qualifications:

Solid experience in JavaScript, C#, and SQL, Strong background in web application development, Understanding of product development processes, Upper-Intermediate level of English, Proven ability to lead technical teams.

Key responsabilities:

Monitor and enhance efficiency of L3 support team
Assist in hiring, onboarding, and training new team members
Identify and escalate subsystem issues to developers
Manage high-priority customer issues
Create strategies to improve team efficiency

Creatio

501 - 1000 Employees

See more Creatio offers

Job description

Our support department is undergoing an exciting expansion, and we are looking for a passionate and experienced Team Lead to join our Support Development Team.

At Creatio, you will not just fill a position; you will be part of a vibrant culture committed to innovation, teamwork, and professional growth. We pride ourselves on nurturing talent and offering opportunities for career advancement within a supportive environment.

Proficiency

Solid experience in JavaScript, C#, and SQL (T-SQL) at an intermediate+ level
A strong background in web application development and integrating various web applications
Understanding of product development processes, knowledge of CI/CD processes
Proficiency in logging, debugging code and database queries to identify and resolve issues
Ability to analyze and optimize query execution plans
Upper-Intermediate level of English
Proven ability to lead, motivate, and mentor technical teams, fostering growth and innovation
Outstanding verbal and written communication skills that resonate with clients and foster team collaboration
A knack for delivering excellent customer service and building strong interpersonal relationships
Ability to juggle multiple tasks simultaneously while prioritizing effectively to meet deadlines.

Responsibilities

Monitor and enhance the efficiency of L3 support team, implement key performance indicators (KPIs) to assess team performance and quality.
Assist in the hiring, onboarding, and training of new team members, conduct training sessions to develop skills and evaluate competencies.
Identify and escalate subsystem issues to product developers for resolution.
Implement strategies for the early detection of performance issues.
Collaborate with the team to develop action plans for complex issues.
Manage high-priority customer issues to ensure quick resolution.
Create and initiate new strategies to improve the efficiency of the L3 support team.

What To Expect From Us

the award-winning product (a Leader in Gartner Quadrants) to be proud of;
a remote-first hybrid model: while giving plenty of space for concentration and personal working habits, we encourage regular meetings in one of our five hubs worldwide;
culture of genuine care, ownership, dedication, and high standards (learn more here);
a vibrant corporate life: enjoy the opportunity to explore your teammates' cultures in online and offline events, participate in sports competitions, enjoy art master classes, and create your new favorite memories at our parties;
caring for your health: Creatio offers several options for medical insurance together with our medical partner;
Creatio offers all team members competitive pay;
paid leave options for life-qualifying events, sicknesses, etc;
nice and modern hub in the Warsaw city center to get acquainted with colleagues or to gain some quiet space for concentration.