Client Support Specialist

Description

We are looking for a Client Support Specialist with insurance-industry experience, strong communication and problem-solving skills to join our growing Client Support team.  

While this is not your typical help desk environment, you’ll provide support to our clients by responding to ad hoc requests via phone, video, email, and live chat. Our team’s goals are to provide clients the tools and information they need to be successful. Whether it’s answering a question about how something works, conducting general troubleshooting, or connecting them with other team members for training and setup, our support team strives to turn all interactions into positive results. 

Requirements

Responsibilities: 

• Client Support Specialists are experts on the AgencyBloc product and how it impacts our clients’ businesses.
• Enhance our clients’ relationship with AgencyBloc through every interaction.
• Conduct client troubleshooting and brief training sessions via web meetings, phone calls, chat and email.
• Respond to client inquiries and requests in a timely manner to ensure client satisfaction, coordinating with internal business partners when necessary.
• Effectively drive adoption of the product by helping clients overcome any barriers they are facing.
• Ensure department metrics are achieved including goals for client satisfaction and revenue. 
• Provide insight and feedback on various processes and procedures to maximize efficiency and client satisfaction.
• Actively participate in weekly departmental meetings.
• Other duties as assigned.

 Skills/Education/Experience: 

•  2+ years of software support experience or life and health insurance industry experience. AgencyBloc experience desired, but not required.
• Specific examples of previous experience creating positive customer experiences and exceeding goals.
• Excellent interpersonal skills, highly organized and efficient.
• High level of comfort with technology.
• Excellent written and verbal communication skills.
• Motivated by the opportunity to be part of a fast-moving, entrepreneurial team. 
• Personal characteristics of the ideal candidate include quick thinking and problem solving, flexibility, adaptability, resilience, positive attitude, collaborative nature, self-starter, a humble confidence, and an ability to “translate” thoughts among various groups of people. 

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.