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Customer Support Assistant

Remote: 
Full Remote
Contract: 
Fixed term
Work from: 
Australia

Offer summary

Qualifications:

Proficiency in Excel, Attention to detail, Problem-solving skills, Strong communication skills.

Key responsabilities:

  • Assist schools with uploading student data
  • Manage data using Excel spreadsheets
  • Investigate and resolve data discrepancies
  • Ensure data accuracy and integrity
  • Safeguard student privacy by adhering to protocols
3P Learning logo
3P Learning E-learning SME https://www.3plearning.com/
201 - 500 Employees
About 3P Learning
At 3P Learning, our mission is to create a place where students, families and teachers can love learning. This passion translates to more engaged educators, motivated learners and an overall improvement in student knowledge and achievement. 3P Learning is the global leader in online learning for school-aged students, with our programs covering mathematics (Mathletics), spelling and literacy (Spellodrome), and reading skills (Reading Eggs). All of our e-learning programs are designed by educators and educational technologists and are fully aligned with over a dozen international curricula – just one reason why they are trusted by over 5 million students and 20,000+ schools across the world. In the spirit of “Love Learning”, 3P Learning hosts a variety of online educational events throughout the year, with the flagship event being the annual World Education Games. This annual global celebration of learning covers 96hrs and encompasses World Literacy Day, World Maths Day and World Science Day. Over 5 million students have participated in the World Education Games to date, answering well in excess of 1.5bn questions. Our charity partner, UNICEF, allows us to engage students on a values education level too, for a holistic educational experience during the event.
See more 3P Learning offers

Job description

What you will love about this role:

                    
At 3P Learning, we’re all about supporting educators and students worldwide through simple and powerful EdTech tools. In this role, you’ll be an essential part of our Customer Support team, assisting schools with the onboarding process for our popular programs like Mathletics, Reading Eggs, and more.

 

As our Customer Support Assistant, you will assist schools and teachers by uploading student information into our platform, ensuring all data is accurately entered, and troubleshooting any issues that may arise in the process. You’ll be responsible for upholding strict privacy standards to ensure that all student data is handled securely and confidentially.

 

This is a short-term, casual role perfect for someone who is detail-oriented with a knack for problem-solving, and has a solid understanding of Excel. The position requires availability from January 13, 2025, to March 7, 2025, during our core hours of 8:30 am – 5:00 pm, Monday to Friday.


What you’ll be doing:


As our Customer Support Assistant, you will support with:

 

  • Assisting schools and teachers with uploading student data onto our platform
  • Working with Excel spreadsheets to organise and manage data
  • Investigating and resolve data discrepancies or upload errors
  • Ensuring a high level of data accuracy and integrity in all entries
  • Safeguarding student privacy by always adhering to data protection protocols
  • Providing responsive support to educators throughout the process via email


What you’ll bring with you:


  • Proficiency in Excel – must be able to navigate spreadsheets, perform data entry, and conduct basic troubleshooting
  • Attention to Detail – accuracy is critical in this role
  • Problem-Solving – enjoy investigating and resolving data-related issues
  • Communication Skills – ability to support and guide educators professionally and effectively

 

If you are organised, enjoy working with data, and are ready for an impactful temporary role in the EdTech space, we’d love to hear from you!

 

How to Apply:


Please submit your resume and a brief cover letter detailing your relevant experience and availability for the specified dates.

Required profile

Experience

Industry :
E-learning
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Data EntryData Management

Other Skills

  • Problem Solving
  • Microsoft Excel
  • Detail Oriented
  • Verbal Communication Skills
Are you interested?

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