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Service Delivery Specialist

Remote:

Full Remote

Contract:

Full time

Experience:

Junior (1-2 years)

Work from:

Chile

Offer summary

Qualifications:

Associate's degree in computer science or communications, At least two years of experience in End User Support, Proficiency in Azure Active Directory, Bitlocker, and Defender ATP, Knowledge of Microsoft operating systems and Office 365 environment, Familiarity with deployment of smartphones (Android/iOS).

Key responsabilities:

Provide Level 1 and Level 2 IT support
Assist in deploying new services within projects
Ensure compliance of end-user devices
Coordinate assets for new joiners and leavers
Maintain an accurate inventory and manage other responsibilities as needed

Signant Health Pharmaceuticals Large https://www.signanthealth.com/

1001 - 5000 Employees

See more Signant Health offers

Job description

Join Our Team as a Service Desk (Delivery) Specialist! (Remote - Santiago, Chile)

Must have strong professional verbal and written English communication.

Are you ready to take on a key role in our IT team?

We are currently seeking a talented Service Desk (Delivery) Specialist to spearhead incident management and contribute to exciting projects. As a specialist, you will play a critical role in providing top-notch IT support for the global end-user community, including remote workers. This involves device support and deployment, lifecycle management, end-user training, collaboration services, and administration of other business applications.

What You’ll Do:

Incident management: BAU and BreakFix Tickets—Providing Level 1 and Level 2 IT support for the global end-user community, including remote workers. This involves device support and deployment, lifecycle management, end-user training, collaboration services, and administration of other business applications.
Project Contribution: Assist in deploying new services within assigned project teams.
Security and Compliance: Use incident logging to Work with the service security team to ensure that all end-user devices are compliant.
Asset Coordination: for new joiners and leavers in LATAM regions, including maintaining an accurate inventory.
Other responsibilities will be assigned as required.

What You Bring:

Associate's degree in computer science or communications.
Exceptional written and verbal English skills are a must.
At least two years of experience in End User Support.
Proficiency in Azure Active Directory, Bitlocker, and Defender ATP. Microsoft operating systems (Windows 11, Windows Virtual Desktops). Mac OSX
Knowledge of Office 365 environment, including Email, SharePoint, Teams, and OneDrive.
Familiarity with the deployment of smartphones (Android/iOS).
Strong training development skills, communicating complex technical matters in an easy-to-understand way.
Ability to engage effectively with all levels of the organization.
A team-oriented individual with excellent communication and interpersonal skills and a strong desire to learn and grow.

Apply now and become an important part of Signant Health's journey!

IND700

At Signant Health, accepting difference isn’t enough—we celebrate it, we support it, and we nurture it for the benefit of our team members, our clients and our community. Signant Health is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.

Apply Now