Overview
Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents.
We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success.
We believe: Every Experience Matters. Talent is Everywhere. All Belong Here.
At Medallia, we hire the whole person.
The Role and Team
The Testing Infrastructure Engineering Team within the Quality Organization at Medallia is looking for a world class Engineering Manager to design, drive and own the testing delivery infrastructure of various Medallia platforms and self-service products. As an Engineering Manager, not only will they lead a team of highly motivated individuals but also, their role is critical in driving the quality and efficiency of our software delivery pipelines.
As owner of the quality infrastructure lifecycle, they will work with the various Medallia R&D teams along the SDLC: Product Design and Development, Release Management, Continuous Delivery, SRE, Production and Managed Services to design, influence and execute on development and delivery processes and strategies. This position involves regular communication with the various levels of the organization. Therefore, excellent communication skills and strong technical competency are essential.
The ideal candidate has thrived and succeeded in delivering and maintaining high available infrastructure and services across various platforms and technologies, is well versed on CI/CD practices and will have a deep understanding on cloud technologies. They can prioritize well, communicate clearly and compellingly and understand how to drive a high level of focus and excellence.
Responsibilities
- Be responsible for the Testing Infrastructure, ensuring high availability, performance, and security.
- Develop and maintain tools and processes for efficient test execution and test environment provisioning.
- Identify and resolve performance bottlenecks in the test infrastructure.
- Implement strategies to improve test execution time and resource utilization.
- Collaborate with development and operations teams to optimize their CI/CD pipelines
- Collaborate with stakeholders across different organizations to effectively align against goals, roadmap, and commitments.
- Help the development teams to architect quality tools for next level of scale and execute on their development plans
- Measure project progress using KPI(s) and Metrics and communicate plans and updates on a frequent basis.
- Build a high-performing team. Hire the very best and provide opportunities for team members to grow and prosper.
Qualifications
Minimum Qualifications
- 3+ years of experience directly managing people in a front-line role.
- 10+ years experience in a technical role working on distributed systems, test infrastructure, and/or cloud services.
- 1+ years of experience working in a global company with geographically distributed teams.
- Demonstrated experience in managing CI/CD pipelines and tools like Jenkins, CircleCI, or GitLab CI/CD.
Preferred Qualifications
- BS/MS in Computer Science, Computer/Electrical Engineering, or related field.
- Managers that have grown from a technical background into people leadership.
- Experience managing the software development lifecycle using agile methodologies.
- 5+ years of experience with Java.
- Experience with scripting languages (Python, Bash) and/or configuration management tools (Ansible, Terraform).
- Demonstrated experience with AWS, Docker & Kubernetes.
- Demonstrated experience with testing frameworks and tools.
- Implemented tools and frameworks to enable monitoring, logging, alerting, and debugging at scale.
- Excellent problem-solving and troubleshooting skills.
- Strong communication and collaboration skills.
- Experience working in a fast-paced, mid-stage startup.
At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal- opportunity workplace and is an affirmative -action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at ApplicantAccessibility@medallia.com. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies. Applications will be accepted for 30 days from the date this role was posted or until the role has been filled.
