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Help Desk Agent (Blockchain)

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Entry-level / graduate
Work from: 
Australia

Offer summary

Qualifications:

Excellent communication skills in English, Understanding of Ethereum and blockchain ecosystem, Bachelor's degree or service desk experience, Knowledge of Linux operating systems, Familiarity with a programming language.

Key responsabilities:

  • Respond to customer support requests
  • Research and advise users on issues
  • Establish operational protocols as a team
  • Work shifts including evenings and weekends
  • Collaborate within a global support team
CryptoRecruit logo
CryptoRecruit Human Resources, Staffing & Recruiting SME https://www.cryptorecruit.com/
11 - 50 Employees
About CryptoRecruit
Crypto Recruit is the world's first Recruitment/Talent Acquisition agency specializing in recruiting exclusively within the Blockchain and Cryptocurrency space. Its founders have a combined total of 30 years recruitment experience. We focus on recruiting across all disciplines within Defi(Decentralised Finance), Gamefi (Blockchain Gaming/Metaverse Projects), Layer 1 and 2 Solutions across (Ethereum, Solana, Cardano, Polygon, Arbitrum, Fantom, Polkadot), Non Fungible Tokens(NFT’s) and other areas that involve crypto specific talent. Our team are located across the globe and all of our consultants have an intimate knowledge of the Blockchain landscape and more importantly are heavily networked within the industry. When you work with Cryptorecruit you get much more than just a search and selection service – you get a holistic view of the Crypto landscape along with nuanced understanding of each sector. We are uniquely positioned to source top talent for our clients and are passionate about the pivotal role we play in this ever evolving industry. Check out our website: www.cryptorecruit.com
See more CryptoRecruit offers

Job description

Company

This client is one of the largest blockchain development companies in the world building out household name applications across finance, DeFi, NFT’s and general Blockchain SaaS solutions. Most of their employees operate fully remotely and we are looking for staff across a number of disciplines with this top tier client.

Responsibilities

  • Respond to customer support requests by following the agreed procedures
  • Research questions using available information resources and advise user on appropriate action
  • As part of a global support team, working on establishing operational protocols and standards
  • Work in shifts in order to cover an extended time frame including evenings and weekends

Requirements

  • Excellent communication skills (writing and speaking) in English
  • Understanding of Ethereum and the blockchain ecosystem
  • Enthusiasm for continual learning and interest in blockchain technologies

Potential Skills

  • Student, Bachelor's degree in a technical university, or prior experience in a service desk role

Other Skills

  • Knowledge of a programming language
  • Knowledge of Linux operating systems
  • Any modern foreign language

Remuneration And Benefits

  • Better than market rate with equity plan

Make sure to follow us here to get our most live jobs https://www.linkedin.com/company/cryptorecruit

Cryptorecruit is the world’s leading specialist recruiter for the blockchain/cryptocurrency industry. We recruit positions from CEO, CTO, Project Managers, Solidity Developers, Frontend and Backend Blockchain Developers to Marketing/Sales and Customer Service roles. Please browse our website and at www.cryptorecruit.com to search all our job vacancies.

Required profile

Experience

Level of experience: Entry-level / graduate
Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
EnglishEnglish
Check out the description to know which languages are mandatory.

Hard Skills

Operating SystemsCommunications ProtocolsCustomer SupportProgramming LanguagesWhole LanguageShift Scheduling

Other Skills

  • Analytical Skills
  • Verbal Communication Skills
Are you interested?

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