Content and Communications Specialist (Technical and Documentation writing) at Kegmil

About Kegmil: Kegmil is a holistic solution provider of mission-critical Enterprise Systems, with a spike in Field Service Management software-as-a-service. We are a global team serving international clients, and strongly backed by Mitsubishi Electric (a world-leading manufacturer of products ranging from home electronics to satellite systems, headquartered in Japan)

Our cloud-based, AI-enabled Field Service Management solution is #1 amongst B2B clients in Southeast Asia and is adopted across various industries such as Elevator & Escalator, Data Center, Medical Equipment, Defence & Aerospace, Marine Offshore, etc.

Our offerings expand to Enterprise Resource Planning (ERP) systems integration and deployment - including Inventory Management Systems (IMS), HR Information Systems (HRIS), Customer Relationship Management (CRM), Procurement Systems and others

Location: HCMC or Remote

Job Type: Full-time/Part-time/Contract

Job Description: We are looking for a versatile and tech-savvy Content and Communications Specialist who can not only create engaging content across various media but also leverage artificial intelligence to enhance content production processes. This role requires a blend of technical proficiency, creative aptitude, and a deep understanding of user-centric design.

Key Responsibilities:

• AI-Driven Content Generation: Master and deploy AI tools to generate high-quality content from provided materials, refining AI models to ensure accuracy and brand consistency.
• Product Documentation: Produce detailed user guides and documentation, focusing on clarity and usability from the user’s perspective, utilizing AI to streamline information gathering and synthesis.
• Video Production: Develop and produce instructional and promotional videos, using AI to assist with scripting and preliminary edits, effectively communicating product benefits and features.
• Digital Content Creation: Craft compelling content for the company website, blogs, and social media channels, optimizing content for search engines and social engagement using AI tools.
• Project Documentation: Create comprehensive project documentation to articulate project scopes and updates to stakeholders, leveraging AI for data accuracy and detail.
• Q&A for AI Chatbot: Develop intuitive and responsive Q&A content for AI chatbots, enhancing automated customer support capabilities.

Required Skills and Qualifications:

• Bachelor’s degree in Communications, Journalism, Marketing, or a related field.
• Proven experience with AI content generation tools and digital content management.
• Strong ability to translate complex product information into user-friendly formats.
• Rapid learning capability and eagerness to continuously acquire new skills.
• Exceptional writing, editing, and verbal communication skills.
• Logical thinker with an analytical approach to problem-solving.

Preferred Skills:

• Experience in SaaS Product, especially with user-centered design and customer interaction technologies.
• Technical proficiency in video editing, graphic design, and AI technologies.

What We Offer:

• Competitive salary and comprehensive benefits package.
• Dynamic and innovative work environment with opportunities for personal and professional growth.
• Access to cutting-edge tools and technologies.