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Customer Service Consultant – Process Associate – French – Remote Romania-BFS038861

fully flexible

Remote:

Full Remote

Contract:

Freelance

Salary:

125 - 125K yearly

Experience:

Entry-level / graduate

Work from:

Romania

Offer summary

Qualifications:

Good knowledge of French (B2) and English (B2), Bachelor’s degree, Good MS Office knowledge, Analytical thinking and self-starter, Relevant experience in phone customer service (preferred).

Key responsabilities:

Provide customer service through electronic channels
Handle customer orders and support requests
Maintain accurate documentation of interactions
Attend training sessions and assist new colleagues
Implement process improvements and share team knowledge

Genpact Management Consulting XLarge https://www.genpact.com/

10001 Employees

HQ: New York

See more Genpact offers

Job description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Customer Service Consultant – Process Associate – French – Remote Romania

Responsibilities

Customer service through electronic channels.
Being able to communicate effectively both verbally and in writing.
Able to sense other people’s emotions and provide the answer or support based on their needs.
Have a high-level tolerance without losing temper or being irritated by the day-to-day situation.
Easy adjust to changing scenarios regarding ways of working.
Going beyond simply hearing the words that the other person speaks. Trying to focus on the needs and provide the right solution.
Receiving and placing customer orders for the in-scope products/services (leasing, credit, bank accounts);
Customer service through electronic channels.
Projecting a positive image of the company and brand.
Implementing changes using your creativity and focus on process improvement.
Correct and complete documentation of all customer interactions. Having a good ‘know-how’ of the entire process.
Using time effectively and prioritize the daily tasks accordingly.
Sharing with all team members any relevant knowledge obtained through customer interactions.
Attending training sessions.
Arranging working schedules with colleagues flexibly, according to business needs.
Successfully completing the training plan and passing the process knowledge test (PKT) on a regular basis.
Providing assistance to new colleagues whenever possible.
Inform the process trainers and the management team whenever the information in an SOP is identified as out-of-date.
Able to use tools such excel, word, PowerPoint - as per the business and process requirements.

Qualifications we seek in you!

Minimum Qualifications / Skills

Good knowledge of French (B2) and English (B2).
Bachelor’s degree.
Good MS Office knowledge.
Analytical thinking and self-starter.

Preferred Qualifications/ Skills

Relevant experience in phone customer service.
High motivation and ability to learn.
Ability to work under time pressure.

What can we offer?

Attractive salary;
Stable job offers - employment contract
Work in a multicultural and diverse environment with employees from over 30 countries
Genpact supports professional trainings and great career development opportunities
Free access to our award-winning learning platform
Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Job

Process Associate

Primary Location

Romania-Iasi

Schedule

Full-time

Education Level

Bachelor's / Graduation / Equivalent

Job Posting

Oct 10, 2024, 7:15:59 AM

Unposting Date

Apr 8, 2025, 2:45:59 AM

Master Skills List

Operations

Job Category

Full Time