The successful candidate will bring to the role prior technical support experience at an enterprise level including development or system administration and technical writing skills.
Required technologies:
- You should have 2+ years’ experience managing and troubleshooting Active Directory (User/Group Administration, ADSI Edit, Replication, Permissions, Group Policies)
- You should have 2+ years’ experience with enterprise network configuration, DNS, and troubleshooting methods
- You should have prior experience of working on Microsoft SQL Server/Scripting
- You should have experience with VB .NET or experience in another object-oriented and event-driven programming language and the willingness to learn VB .NET
- You should be aware of the Change Control Process
You also bring to the role strong customer orientation, excellent phone etiquette, and excellent interpersonal communication skills including verbal, written, and the ability to multitask. Your experience gives you the ability to define problems, collect data, establish facts, draw valid conclusions, and provide resolutions in order to achieve customer satisfaction. You can work independently and in a team, with strong troubleshooting and diagnostic skills to find a resolution, and have the willingness to pick up new knowledge and general concepts of the technology within One Identity products.
Desirable technologies:
- Knowledge and experience with Object Oriented Programming
- Familiarity with debugging tools/techniques (e.g. WebEx/GoToMeeting)
- Knowledge of Transact SQL (T-SQL) or PL/SQL scripting
- Knowledge of database design (entity-relationship model, normalization)
- Working knowledge of LDAP, Understanding of Schema and Kerberos
- Experience with Internet Information Services for Windows
- Prior exposure to Kubernetes
In addition, you will gain exposure to some or all of the following technologies:
- Operating Systems: Windows Server
- Databases: Microsoft SQL Server
- Target Systems: Active Directory, Exchange, LDAP, SAP, Sharepoint
- Networking: DNS, HTTP, SMTP
- Web: IIS, ASP.NET, Angular
- Virtualization: Azure, Docker,
- Languages: C# .NET , Powershell, VB .NET
- Cloud: Cloud access provisioning, Identity federation, Security Assertion Markup Language (SAML)
Education:
Undergraduate degree 'preferred' or relevant experience in the field of IT.
One Identity Management
As a Support Engineer, you will be supporting European/Global customers for Identity Manager and Data Governance Edition
https://www.oneidentity.com/products/identity-manager/
https://www.oneidentity.com/products/identity-manager-data-governance/
https://www.oneidentity.com/solutions/identity-governance/
Additional Information
Case Studies & Customer Stories
https://www.oneidentity.com/customer-stories
Company Description
One Identity enables organizations of all sizes to better secure, manage, monitor, protect, and analyze information and infrastructure to help fuel innovation and drive their businesses forward. With team members around the globe, we intend to continue to grow revenues and add value to customers.
When you join our team, you will have the opportunity to build and develop products at a scale few others can provide. Our product portfolio serves a large base of customers and we are addressing the strategic imperatives for enterprise businesses. Working with some of the most talented employees the industry has to offer, we provide enhanced career opportunities for team members to learn and grow in a rapidly changing environment.
Why work with us?
-Life at One Identity means collaborating with dedicated professionals with a passion for technology.
-When we see something that could be improved, we get to work inventing the solution.
-Our people demonstrate our winning culture through positive and meaningful relationships.
-We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential.
-Our team members’ health and wellness is our priority as well as rewarding them for their hard work.
One Identity is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: One Identity is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at One Identity are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. One Identity will not tolerate discrimination or harassment based on any of these characteristics. One Identity encourages applicants of all ages.
Come join us. For more information, visit us on the web at One Identity Careers | Explore Opportunities with the OI Team
Job seekers should be aware of fraudulent job offers from online scammers and only apply to roles listed on quest.com/careers using our applicant system. Note: We do not use text messaging or third-party messaging apps like Telegram to communicate with applicants, so please exercise caution if you are approached in this way and only interact with people claiming to be Quest employees if they have an email address ending in @quest.com or @oneidentity.com
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