IT Systems Engineer

Clover Health’s Business Enablement team spearheads our technological advancement while ensuring robust security and compliance. We deliver user-friendly corporate applications, manage complex data ecosystems, and provide efficient tech solutions across the organization. Our goal is simple, we make it easy for the business to do what’s right for Clover. 

We are looking for an IT Systems Engineer to join our team. You’ll be part of a team responsible for a wide range of applications and infrastructure that empower our employees across the business. In this role you will partner with the business on key technology initiatives and drive business value through innovation, automation and maintaining stability of our applications and infrastructure. You will work with our systems engineering team to deliver solutions while being adaptable to handle complex challenges, processes and situations.

As an IT Systems Engineer, you will:

• Document processes, procedures, run books, and troubleshoot issues as new solutions are deployed.
• Coordinate cross-departmental efforts to ensure solution compatibility and deployment success.
• Automate routine tasks and build sustainable and scalable solutions.
• Generate proof of concept design and review. Coordinate deployments into production.
• Develop and maintain a thorough understanding of key systems including AWS, Azure, GCP, Okta and Zscaler.
• Maintain security, backup, and redundancy strategies.
• Assist in managing vendor relationships including licensing, evaluating new features and aligning technology with business needs.
• Own application integrations and infrastructure monitoring.
• Partner with Engineering, Security and other Technology Teams to support shared infrastructure.

Success in this role looks like:

• How is success measured in the first 90 days?
  
  • Evaluate current state of automation workflows, resolve any ongoing errors and suggest improvements for optimization.
  • Write knowledge base articles for new processes and/or troubleshooting steps and review historical data and updating where necessary.
• How is success measured in the first 6 months?
  • Assume ownership of current Okta workflows and make recommendations based on design, security, functionality and organizational needs.
• How will success be measured in the future?
  • Ongoing partnership with security and IT compliance teams on IAM strategy and execution, which will continue to mature our onboarding and offboarding processes.
  • Design and execution of new workflows that will reduce manual processes, save time and resources and process errors.

You should get in touch if:

• You have 5+ years of experience in IT, with at least 3 years as an IT Systems Engineer.
• You have experience with configuring and administering IdP systems like Okta.
• You have experience with creating automation workflows using Okta.
• You have familiarity in scripting, API and automation using python and bash.
• You have knowledge of networking concepts, infrastructure topology & architecture, scalability and systems engineering.
• You have experience with administering macOS and Windows endpoints in an enterprise environment.
• You have significant hands-on experience working with SaaS offerings and their API endpoints.

Benefits Overview: 

• Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions.
• Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare.
• Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location. 
• Professional Development: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews.

Additional Perks:

• Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
• Reimbursement for office setup expenses
• Monthly cell phone & internet stipend
• Remote-first culture, enabling collaboration with global teams
• Paid parental leave for all new parents
• And much more!

#LI-Remote

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.

About Clover: We are reinventing health insurance by combining the power of data with human empathy to keep our members healthier. We believe the healthcare system is broken, so we've created custom software and analytics to empower our clinical staff to intervene and provide personalized care to the people who need it most.

We always put our members first, and our success as a team is measured by the quality of life of the people we serve. Those who work at Clover are passionate and mission-driven individuals with diverse areas of expertise, working together to solve the most complicated problem in the world: healthcare.

From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility.