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Operations Associate, Part-Time

Remote:

Full Remote

Contract:

Part time

Salary:

38 - 38K yearly

Experience:

Junior (1-2 years)

Work from:

California (USA), United States

Offer summary

Qualifications:

High School Diploma, 1-2 years in administrative roles, Experience with title and loan documents preferred, Ability to learn new computer systems quickly, Excellent written and oral communication skills.

Key responsabilities:

Conduct post-close quality reviews and report errors
Schedule notaries for signing appointments
Resolve common transaction issues and escalate when needed
Make outbound calls during time-sensitive situations
Perform quality control activities on transactions

Snapdocs SME https://www.snapdocs.com/

See more Snapdocs offers

Job description

Snapdocs is a rapidly growing company that is disrupting the residential mortgage market, bringing scalable and sophisticated software to a pillar of the US economy that still relies on fax machines and manila envelopes. Today, 20% of real estate transactions are processed through our platform. Our products rely on carefully designed workflows, AI-based automations, and empathetic user experiences to deliver best-in-class customer experiences. We are backed by investors like Sequoia, Y Combinator, and F-Prime.

We are an innovative team. As we expand our product offering to serve more customers in more ways, we need to grow our team with smart, hungry, and curious people. That’s where you come in…

The Operations Associate is responsible for providing product support and assisting with product transactions to ensure a smooth experience for all Snapdocs users.

What you’ll do:

Performs post close quality reviews and reports errors for resolution
Performs tasks required to schedule notaries for in-person signing appointments including managing communication between parties and updating order details to ensure each signing is completed successfully
Resolves common issues that occur during the duration of a transaction and escalates when necessary
Makes outbound phone calls when time sensitive situations arise
Performs quality control activities to ensure that all signings reach the expected touch points and help prevent any issues during the lifecycle of an order
Completes special projects as requested by their manage

You’re a good fit if you have:

High School Diploma
1-2 years of related work experience, ideally in a repetitive administrative environment
Experience with title and loan documents is preferred
Ability to quickly learn new computer systems and applications
Excellent written and oral communication skills
A positive, resourceful, and self-starting team player who is eager to contribute to Snapdocs' mission

Work Environment:

This is a remote role
Working hours could vary from approximately 10 to 30 hours per week
Start Date:12/10
Onboarding will take place the first 2 weeks: 9:30am - 5pm MST

Shifts:

We have 4 positions available, the shifts are flexible but these are the 4 shifts we need coverage for:

Monday - Friday starting at 6am pst
Monday - Friday starting at 10am pst
Monday - Friday starting at 4pm pst
Weekend shift, working on the weekends and a few days in the week, hours are flexibl

Compensation:

$20 per hour
Please note that the benefits listed below are eligible for full-time employees only

Snapdocs strongly values diversity and drive. We want to work with people of different backgrounds and different paths in life, and we trust our team to make smart decisions. This means we value independent work as well as collaboration.

Our benefits include (but are not limited to):

Excellent health, dental, and vision benefits
401(k) with up to 4% company match
16 weeks paid parental leave (regardless of gender)
Flexible time off policy
Flexible spending account for healthcare and dependent care
Life and disability insurance

Snapdocs is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

California residents applying for positions at Snapdocs are subject to our candidate privacy policy. (www.snapdocs.com/california-candidate-privacy)