Hazel Health is the nation's largest virtual provider of school-based healthcare services, and has been recognized by Fast Company as “one of the world’s most innovative places to work” in 2023.
By partnering with districts and health plans across the country, Hazel transforms schools into the most accessible front door to physical and mental healthcare. Today, Hazel's diverse team of licensed providers deliver therapy and medical services virtually (in school or at home) to over four million K-12 students — regardless of their insurance status or ability to pay. Hazel aims to remove all barriers to the mental and physical health care that children need to thrive: in school, at home, and in life.
Helping students and their families feel better takes a team of smart, dedicated people. As an integral member of the Hazel team, you will
- Make an Impact: Work with a team that is increasing equitable access to quality health care experiences for students and their families.
- Enable Scale: Work with a team that is building and professionalizing a high growth high impact social enterprise.
- Feel Valued: Work with a team that is being compensated competitively, developed professionally, and celebrated frequently for making a meaningful difference.
Check us out at Hazel Health Careers.
The Role
As a Hazel Health District Implementation Manager, you are responsible for the successful implementation of the Hazel Health telehealth solution for Hazel’s largest school district partners. You will work in close collaboration with our Growth, Ops, Customer Success, Marketing, Health, and Engineering teams as the project manager of the implementation, ensuring benchmarks are met on time and new customers are set up for success. You will also work to help streamline all parts of this process, while at the same time owning all aspects of the tasks of implementation.
Location: Remote
What You’ll Do:
- Plan, lead, and manage customer implementations to meet contract requirements and Hazel success criteria, including those for net-new customers and for existing customers expanding use of Hazel’s services.
- Skillfully manage diverse groups of stakeholders on high profile projects impacting hundreds of school and hundreds of thousands of students.
- Through strategic analysis of customer goals and needs and Hazel business requirements, set the overall plan for a successful implementation.
- Provide day-to-day direction to a cross functional team who will enable you to get services launched including: Account Managers, School Implementation Managers, and Customer Success Managers as well as our Inventory, Marketing, Technology, and Support teams.
- Serve as the key client-facing contact during implementation and interact directly with various executive level customer stakeholders.
- Monitor implementation timelines and ensure internal milestones, quality standards, and benchmarks are met.
- Partner with our Growth Team, Account Managers, Customer Success Managers to develop a plan that guides new customers to achieve target levels of consents, referrals, and visits during their first 8-12 weeks with Hazel.
- Own implementation documentation and coordination tasks, including internal communication, customer status reporting, and project tracking (in Google Drive, Slack, Asana, and/or Gainsight as indicated).
- Diagnose, resolve, and document issues during implementation. Identify risks and develop mitigation plans in coordination with Growth and Operations teammates.
- Analyze trends data and trends from prior implementations to drive process improvements.
- Become a product expert on both our App and whole-child offering and work toward improving our processes and the customer implementation experience.
- Conduct client implementation meetings, presentations, demos, and training sessions regarding implementation planning and configurations. Guide customers toward best practice solutions and overcome barriers.
- Take ownership over your portfolio of implementing districts, innovating new approaches and driving toward strategic goals.
Minimum Requirements
- Bachelor’s degree or equivalent experience.
- Minimum 5 years experience in customer success, account management or project management.
- Education, Ed Tech and/or Healthcare background, with experience working with mid to senior-level leaders.
- Highly organized and consultative with savvy business acumen; able to be customer facing at a decision-maker level.
- Experience supporting SaaS based software systems and working with customers to determine both business and technical issues to specific customer needs.
- Sense of autonomy, ownership, and comfort with a fast-paced and changing environment.
- Curious and committed to innovating, continuous learning and growth.
- Resilient and persistent.
- Flexible and exhibits resourcefulness in resolving issues.
- Strong analytical and problem-solving skills.
- Strong written, verbal, internal communication skills.
- Ability to travel 25%.
If you’re excited about this role but your past experience doesn’t align with every qualification in the job description, we encourage you to apply anyway.
Total compensation for this role is market competitive, with a base salary range of $100,000 - $125,000, a 401k match, healthcare coverage, paid time off, and a broad range of other benefits and perks. Review our benefits at Hazel Health Benefits.
We believe talent is everywhere, and so is opportunity. While we have physical offices in San Francisco and Dallas, we have embraced working remotely throughout the United States. While some roles may require proximity to our San Francisco or Dallas offices, remote roles can sit in any of the following states: AZ, CA, CO, DC, DE, FL, GA, HI, IA, IL, ME, MD, MA, MI, MO, NE, NV, NJ, NM, NY, NC, OR, PA, RI, SC, TN, TX, VT, VA, WA and WI. Please only apply if you live and work full-time in one of the states listed above or plan to relocate to one of these states before starting your employment with Hazel. State locations and specifics are subject to change as our hiring requirements shift.
We are committed to creating a diverse, inclusive and equitable workplace. Hazel Health values the minds, experiences and perspectives of people from all walks of life. We are proud to value diversity and be an equal opportunity employer. Hazel will consider qualified applicants with an arrest or conviction record for employment in accordance with state and local laws and "fair chance" ordinances. For all Hazel positions, a criminal background check is required following a contingent offer of employment. Learn more about working with us at Hazel Health Life.
