Job Description
Job Description:
Oracle is making huge global investments to deliver the most open, secure, reliable, and transformative Cloud platform to help our customers through their generational shift to the cloud. We are reengineering our vast array of software and hardware assets and retooling our sales and engineering practices. With Oracle’s deeply innovative culture, unique track record of delivering most popular software platforms and its unparalleled ability to maintain a pulse of the enterprise customers – we are the only company on the planet that is delivering the most compelling services at every layer of the cloud.
Inside Oracle – we are fast-growing; fast moving engineering and product group focused on delivering Oracle’s next generation infrastructure-as-a-service platform. We are on a mission to deliver a massively scalable global infrastructure cloud platform that is a hallmark of innovation, reliability, and efficiency. This platform will show our customers the promise of infinite, on-demand, globally scalable infrastructure capacity that they can use to deliver efficient, productive, and compliant services to their customers.
The Oracle Cloud organization is looking for a Cloud Specialist to be customers advisor, guiding trough the best practices and supporting customer in different situations: Adoption, Crisis, Knowledge Exchange, Customer Advocate inside Oracle. The Technical skill are just one part of the role, the need is also having customer centric, behavior like owner and always putting the customer at the center.
Skills:
Being an enabler for the customer, supporting, leading, and coordinating technical troubleshoot and analysis in conjunction with Oracle internal structures and other customer support teams.
Extensive experience in migrating applications to the Cloud, Experience in troubleshooting of the following IaaS & PaaS Products: Compute / Storage / Networking / Firewall / VMware / Security / Middleware / Kubernetes & Containers / Applications Development / DevOps / Observability / Terraform & Ansible.
Important: Integration Products are a differential: OIC (Oracle Integration Cloud) and ODI (Oracle Data Integrator)
Be a facilitator to the customer within Oracle Teams, including During Technical Sessions & Escalations.
Experience in complex and critical Projects Migrations from On Prem to Cloud
Experience in a 24x7 operational services or support environment
Excellent problem-solving skills, with a demonstrated ability to identify issues, solve them quickly and thoroughly, using peers and internal resources as applicable.
Must have customer service aptitude and maintain customer focus.
Strong technical acumen, communication, and interpersonal skills.
Strong Communication, Presentation, and speaking skills.
Strong Data Center, Infrastructure, and IT Operations Exposure
Fluency in Portuguese and English is required - Spanish is a differential (written and spoken)
Easy communication not only technically but also at executive level
Main Activities:
Be a Technical Advisor for the customers.
Driving customers through the Oracle Cloud Best Practices
Help customers in identify technical improvements.
Help customer adoption new Oracle Technologies
Customer Centric, behavior like owner
Support customer in troubleshoot (different scenarios)
Support in communication with Oracle Support Team
Lead critical Situations.
Communication: Tech and Executive Level
Meetings and Cadence with clients
Must have customer service aptitude and maintain customer focus.
Strong technical acumen, communication, and interpersonal skills
Strong Communication, Presentation, and speaking skills.
Strong Data Center, Infrastructure, and IT Operations Exposure
Fluency in English is required - Spanish is a differential (written and spoken)
Strong Team Work
Career Level - IC3
Responsibilities
Responsible for participating in customer engagements to collaboratively design and implement solutions. May work directly with customers to gather requirements, develop architectures and translates business needs into solutions. Implements solutions and ensures successful deployments through code development and scripting. Displays product/application understanding through more customized presentation demonstrations to customers and at conferences and events. Supports customer from Proof of Concept (POC) through production deployment of services via resource configuration, planning, and customer education/training. Creates and distributes technical assets (white papers, solution code, blog posts, and video demonstrations). Serves as a technical point of contact for customers and sales on technical cloud solutions and customer success. Further builds business and technical acumen.
About Us
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.
Disclaimer:
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
- Which includes being a United States Affirmative Action Employer
