With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.
This role is flexible in that you can work up to 100% from home.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
- Response and Resolution: Own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices
- Readiness: Lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge
- Develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness
- Product/Process Improvement: Identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements
Qualifications
Required Qualifications:
- Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
- OR 3+ years of technical support, technical consulting experience, or information technology experience.
- OR equivalent experience
Language Qualification (This position is a Korean language support role)
- Korean : Fluent in reading, writing and speaking
- English : Fluent in reading, writing and speaking
Additional Requirements
- Working hours: Ability to work in shift schedule including evenings
- Designing, documenting and implementing Active Directory & Microsoft Entra for customer environments, including consolidation and migrations
- Experience with Azure Active Directory/Microsoft Entra, O365 and Synchronization of entities between On-Premise and Cloud Directories
- Experience with M365 Authentication and Access, M365 AADConnect and M365 User/Domain management
- Familiarity with Azure AD application development models
- Knowledge of Access Management technologies such MFA, Conditional Access, Device, and application management
- Authentication Protocols (Kerberos, PKI, OAuth, SSO, SAML, etc.)
- Experience with developing and troubleshooting authentication issues on Azure AD registered application
- Familiarity with Auth protocols like OpenID Connect, OAuth, SAML, WS-Fed, Kerberos, etc.
- Knowledge of troubleshooting issues related to Azure AD, ADFS, MFA, conditional access, Application proxy, etc.
- Experience supporting Microsoft Identity technologies in enterprise IT environments
- Development experience of applications desirable using MSAL, or similar authentication libraries and technologies
- Experience of troubleshooting developer related issues with HTTP debugging tools like Fiddler, etc.
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
