Job description

Job Description

The Principal Consultant position is responsible for the delivery of implementation services for NetSuite customers in a post-sales environment. Working with the rest of the Professional Services department, this position will quickly assess customer needs, develop innovative plans to solve their problems, and implement these plans to the customer's satisfaction. A Consultant must have a passion for helping customers find creative ways to run their businesses more effectively. Finding new ways to constantly improve the satisfaction and loyalty of our customers is a top priority. Working with aggressive timelines and a full customer portfolio is required. This position is not expected to travel.

Career Level - IC3

Responsibilities

Key Responsibilities

Provide implementation services to new and existing customers
Document and validate customer’s business requirements and map to NetSuite functionality
Configure/customize the NetSuite application to meet customer’s business requirements
Conduct personalization sessions (on-the-phone and in-person) and document with meeting minute summaries
Attend internal project meetings and provide status on the progress of activities and deliverables

Contribute to internal PS initiatives

Document solutions and contribute to the solutions repository
Document Leading Practices and share with PS practice
Participate in SME program in area(s) of interest and expertise

Focus on Continuing Education

Contribute to internal PS knowledge share; Review posted feedback on a continuous basis
Participate in Continuing Education sessions
Be fully versed on functionality released with each new product upgrade

Problem-Solving

Works on problems of diverse scope where analysis of data requires evaluation of numerous factors
Demonstrates good judgment in selecting methods and techniques for obtaining solutions
Documents, troubleshoots, and escalates Support issues outside defined parameters
Demonstrated experience in translating customer business requirements into workable business solutions, either as a software solution or a re-engineering initiative
Ability to resolve routine issues per defined parameters and procedures, and escalate when necessary
Ability to document reusable solutions

Autonomy

Works independently
Ability to influence customers to modify current business practices, as required
Ability to manage scope and expectations with the customer
Decision Making
Generally, receives guidance and direction from other project resources (Senior Principal Consultant, Consulting Technical Manager, Project Manager) and Practice/Delivery Leads
Ability to engage in the Sales process with some guidance from Management

Interpersonal Skills

Strong written and verbal communication skills
Strong presentation skills
Ability to establish credibility and rapport with internal and external stakeholders
Ability to work within project teams, and collaborate cross-departmentally
Ability to communicate effectively with functional and technical resources

Skills

Soft Skills

Customer relationship acumen and strong consulting skills
Ability to manage multiple projects

Technical Skills

Mastery of Microsoft Office Products
Experience with software in a SaaS environment including any experience with Accounting/ERP, CRM and Ecommerce
Some consulting experience with QuickBooks, Great Plains, Microsoft Dynamics, Intacct, SalesForce.com, Upshot, ACT, Goldmine, MAS 90, Siebel, Oracle, SAP, PeopleSoft, JD Edwards, NetSuite
Ability to effectively implement an ERP, SFA/CRM or Ecommerce Solution
Understanding of common industry standard business practices, such as ERP, SFA/CRM, or Ecommerce
Understanding of different industries and how NetSuite applies to the customer’s business practices

Education

Bachelor’s degree, preferably in Accounting or Management Information Systems

Professional Experience

5+ years’ experience in systems applications consulting, either internally via an IT/Service organization, or externally with a consulting firm or software provider
Solid experience in Business Process Mapping and Change Management

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.