Job Description
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
Career Level - IC3
Responsibilities
As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.
Required Skills:
Technical
- 6-10 Years of experience as an Administrator/Developer with strong solid grasp on OAS, OAS, FAW, OBIEE, and OBIA
- Knowledge on WebLogic Server Security Configuration (Configuring LDAP, Handling users and Groups) is a must.
- Confirmed understanding on Oracle Database/Essbase would be an added advantage.
- Solid grasp on Data.
- Knowledge on SSO/SSL/LDAP would be useful.
- Knowledge on Oracle Discoverer would be added advantage
- Should have worked on UNIX/Linux Operating System
Customer Management
- Ability to identify customer problem and provide technical solution in timely manner
- Ability to understand customer vitality and sensitivity of problem
- Strong Verbal and Written communication skills
- Ability to speak authoritatively.
- Ability to work well with demanding customer environment and delight customer
- Strong Alignment to Process and be process champion
Product and Technology:
Fix and resolve simple to highly sophisticated technical issues related to OBIEE, OAS, OBIA and OAC.
About Us
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.
Disclaimer:
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
- Which includes being a United States Affirmative Action Employer
