Customer Growth Specialist (HR30796DE)

Job Title: Customer Growth Specialist
Location: Remote (EST Time Zone)
Salary Range: Up to 2000 USD/month
Work Schedule: Monday to Friday, 9:00 AM to 5:00 PM (EST)

NOTE: Independent Contractor Position

Company Overview

Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Discover a world of career possibilities with Sagan.

Position Overview

We are seeking a proactive and detail-oriented Customer Growth Specialist to manage client relationships and support strategic growth initiatives. This role requires strong communication and coordination skills, as you will work closely with clients and internal teams to deliver data-driven marketing solutions. The ideal candidate will have experience in marketing automation, particularly with CRM systems, and a strong command of English for effective client communication.

Key Responsibilities

• Client Relationship Management: Conduct regular check-ins with clients, facilitate strategy discussions, and respond to inquiries.
• Strategic Planning: Assist in crafting growth-oriented plans, identify upsell opportunities, and adapt strategies based on data insights.
• Team Coordination: Collaborate with internal teams to organize tasks and ensure alignment with client objectives.
• Performance Reporting: Analyze KPIs, prepare monthly client reports, and provide high-level insights for leadership.
• Client Satisfaction & Retention: Gather feedback, conduct satisfaction surveys, and address concerns to enhance retention.
• Process Optimization: Support improvements in internal processes and stay updated on industry trends.

Qualifications

• Proven experience in marketing automation (GoHighLevel experience preferred).
• Fluent in English (written and spoken) with strong client management skills.
• Familiar with collaboration tools (Slack, Asana) and proficient in CRM operations.
• Excellent organizational and communication skills with a strategic mindset.

Nice-to-Haves

• Spanish-speaking
• Experience with Zapier or Integromat for automation
• Basic knowledge of digital marketing (funnels, lead generation)
• Experience with other CRMs (HubSpot, Salesforce)
• Strong data analysis skills for interpreting KPIs
• Knowledge of project management tools (Asana, Trello)
• Prior experience in a client-facing role