Customer Success Strategy & Operations Analyst

With Confluent, organisations can harness the full power of continuously flowing data to innovate and win in the modern digital world. We have a purpose that drives us to do better everyday – we're creating an entirely new category within data infrastructure - data streaming. This technology will allow every organisation to create experiences and use the power of data in ways that profoundly impact the way we all live. This impact is our purpose and drives us to do better every day.

One Confluent. One team. One Data Streaming Platform.

Data Connects Us.

About the Role:

We are looking for a CSG Operations Analyst to join our team. Reporting to the Director of Customer Success Strategy & Operations - Scale within our Customer Solutions Group org, you will have the opportunity to partner with various stakeholders at all levels across the organization to support execution of our growth strategy.

What You Will Do:

• Partner with CSG leaders to aid in operating their business on a daily basis
• Partner with Business Systems teams to facilitate system enhancement requests
• Facilitate reporting requirements gathering to inform analytics needs
• Track and report on team KPIs and success metrics
• Partner with CSG teams to ensure data quality and integrity of internal systems
• Build and maintain Salesforce dashboards, reports and perform other ad-hoc data analysis as needed
• Provide content management, process documentation & communications support
• Be a resource for internal CSG end-users to field systems and reporting-related questions and issues
• Provide ad-hoc Project Management support as needed
• Develop productive and trusting relationships with leaders and other internal stakeholders
  
  

What You Will Bring:

• 2+ years of operations and/or business analyst experience
• Thrives in a dynamic work environment and is able to manage competing priorities
• Strong project management and cross-functional collaboration skills
• Excellent problem solving skills with a strong desire to learn and grow
• Proven ability to work independently to achieve results
• Previous experience with Salesforce CRM, including dashboard and report building required
• Knowledge of Tableau, Jira, Confluence, Loopio (RFP platform) a strong plus
  
  

Come As You Are

At Confluent, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law.

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