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Technical Customer Support Specialist ( English & Spanish )

extra holidays
Remote: 
Full Remote
Contract: 
Full time
Experience: 
Junior (1-2 years)
Work from: 
Latin America

Offer summary

Qualifications:

Experience in technical customer support, Strong communication skills in English, Proficient in using CRM tools, Ability to manage multiple priorities, Eagerness to learn about technology.

Key responsabilities:

  • Provide technical support and guidance
  • Troubleshoot complex issues proactively
  • Respond to assistance requests via various channels
  • Maintain strong client relationships
  • Report feedback and follow up as needed
Lodgify logo
Lodgify SME https://www.lodgify.com/
201 - 500 Employees
About Lodgify
Lodgify is a fast-growing startup focused on building vacation rental software that enables property owners and managers to independently manage and market their business online. We are an international team of more than 290 people and 50 different nationalities in the heart of Barcelona, and we've been featured twice in Wired's 100 Hottest European startups list.
See more Lodgify offers

Job description

⭐ About the role
At Lodgify, we are hiring a Technical Customer Support Specialist to join our team fully remote from any location in Latin America or the Caribbean!

We’re seeking a tech-savvy professional to become an expert in the Lodgify software. In this role, you’ll use that expertise to provide technical support, troubleshoot complex issues, and ensure high customer satisfaction through exceptional service. You will assist our customers in connecting Lodgify with the main reservation platforms integrated with Lodgify (i.e. Airbnb). And in cases of connection issues, we expect you to take the initiative in finding the root cause and solve it whenever possible, by investigating the problem while assisting the customers!

⭐ How will you make an impact?
  • Provide guidance to users on different connection types.
  • Proactively troubleshoot more complex technical issues with clients, related to our platform integrations.
  • Take appropriate action and guide customers to resolve their issues.
  • Respond to requests for assistance via email, tickets, or chats.
  • Deliver excellent customer service, ensuring high satisfaction.
  • Maintain strong client relationships through phone, chat, email, and screen-sharing support.
  • Report customer feedback and issues to relevant teams and follow up as needed.

    • ⭐ What makes you a great fit:
  • Experience in technical customer support or a similar role.
  • Strong verbal and written communication skills in English.
  • Patience, attention to detail, and strong logical thinking.
  • Ability to work independently and manage multiple priorities in a fast-paced environment.
  • Experience with CRM and support tools like Zendesk, Intercom, or Freshdesk.
  • Positive attitude and a strong sense of responsibility.
  • Eagerness to learn about technology.
  • Availability to work in weekends.

    • What's in it for you?

    🌎 The freedom to work from home.
    💰Salary in EUR/USD!
    🖥️ We understand the importance of having the right tools for the job, especially in a remote setting: Expense Coverage for Computers & Gadgets.
    💟 Great culture & working environment with an international team of over 60 different nationalities.
    🎉 Travel to our yearly team-building events at company's expense.
    🤑 Boost your earning potential with our referral program that offers paid compensation.
    📈 Dive into a career adventure with endless opportunities for growth and development.
    💥 Spice up your remote work routine with a dash of fun! Join us for virtual team activities.

    Required profile

    Experience

    Level of experience: Junior (1-2 years)
    Spoken language(s):
    EnglishEnglishSpanish
    Check out the description to know which languages are mandatory.

    Hard Skills

    Customer Relationship Management (CRM) SoftwareTechnical SupportPositive Psychology

    Other Skills

    • Problem Solving
    • Willingness To Learn
    • Time Management
    • Customer Service
    • Detail Oriented
    • Troubleshooting (Problem Solving)
    • Verbal Communication Skills
    • Logical Reasoning
    Are you interested?

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