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Customer Support Specialist ( English & Spanish )

extra holidays
Remote: 
Full Remote
Contract: 
Freelance
Experience: 
Junior (1-2 years)
Work from: 
Latin America

Offer summary

Qualifications:

Experience in technical customer support, Strong communication skills in English, Excellent troubleshooting abilities, Ability to manage multiple priorities, Experience with CRM tools like Zendesk.

Key responsabilities:

  • Provide top-tier support via phone, email, or chat.
  • Ensure customer satisfaction by resolving issues promptly.
  • Troubleshoot and solve technical issues related to Lodgify.
  • Report customer feedback and follow up as needed.
  • Document software bugs for continuous improvement.
Lodgify logo
Lodgify SME https://www.lodgify.com/
201 - 500 Employees
About Lodgify
Lodgify is a fast-growing startup focused on building vacation rental software that enables property owners and managers to independently manage and market their business online. We are an international team of more than 290 people and 50 different nationalities in the heart of Barcelona, and we've been featured twice in Wired's 100 Hottest European startups list.
See more Lodgify offers

Job description

⭐ Role Overview
At Lodgify, we're on the lookout for a Customer Support Specialist to join the Lodgify team fully remote!
As a Customer Support Specialist, it is all about helping people! You will become an expert (we call ourselves “gurus”) in using the Lodgify software. You will use that expertise to advise our customers on how to successfully use Lodgify to set up their own accommodation website and grow their vacation rental business. You will help them by responding quickly to customer support requests, troubleshooting, and guiding them on how to make the most of Lodgify.

⭐ How will you make an impact?
  • Provide top-tier support via phone, email, or chat.
  • Ensure customer satisfaction by resolving issues promptly.
  • Troubleshoot and solve general technical issues related to the Lodgify platform.
  • Report customer feedback and issues to relevant teams and follow up as needed.
  • Identify and document any software bugs or issues for continuous improvement.

    • ⭐ What makes you a great fit?
  • Experience in technical customer support or a similar role.
  • Strong communication skills in English, both verbal and written.
  • Patience, attention to detail, and a logical approach to problem-solving.
  • Excellent troubleshooting skills with the ability to diagnose technical issues.
  • Ability to work independently while managing multiple priorities in a fast-paced environment.
  • A positive attitude and a strong sense of responsibility.
  • Experience with CRM and customer support tools like Zendesk, Intercom, or Freshdesk.
  • Experience in the travel or hospitality industry is a plus!
    • What's in it for you?

    🌎 The freedom to work from home.
    💰Salary in EUR/USD!
    🖥️ We understand the importance of having the right tools for the job, especially in a remote setting: Expense Coverage for Computers & Gadgets.
    💟 Great culture & working environment with an international team of over 60 different nationalities.
    🎉 Travel to our yearly team-building events at company's expense.
    🤑 Boost your earning potential with our referral program that offers paid compensation.
    📈 Dive into a career adventure with endless opportunities for growth and development.
    💥 Spice up your remote work routine with a dash of fun! Join us for virtual team activities.

    Required profile

    Experience

    Level of experience: Junior (1-2 years)
    Spoken language(s):
    EnglishEnglishSpanish
    Check out the description to know which languages are mandatory.

    Hard Skills

    Customer Relationship Management (CRM) SoftwareTechnical SupportZendeskFreshdeskCustomer SupportIntercomPositive Psychology

    Other Skills

    • Problem Solving
    • Time Management
    • Detail Oriented
    • Troubleshooting (Problem Solving)
    • Verbal Communication Skills
    Are you interested?

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