ServiceNow Business Analyst (ITSM)

Responsibilities:

• Facilitate workshops to harmonize functional needs and accommodate other ITSM tools (CMDB, Discovery, Sailpoint, AD, etc.)
  

• Identify interdependencies with the CSM tool.
  

• Specify and implement requirements expressed by different entities in the ServiceNow solution.
  

• Redesign the internal service request portal presented to employees.
  

Work Mode: Hybrid, Lisbon or Oporto

Requirements

Skills:

• Over 5 years of experience in ITSM Service Now as a Business Analyst.
  

• Experience with:
  

  • “Employee Center” – Internal user portal
    

  • CMDB
    

  • Service Request Catalog
    

  • UX/UI
    

  • Change/Incident/Request
    

• Fluent in English
  

Benefits

Salary based on your skills and experience and according to the Software Development market practices.

B2B (freelance) contracts can be accepted