Administrative Assistant (ZR_17643_JOB)

This is a remote position.

Role Name: Admin Assistant / Receptionist

Schedule:

• Monday to Friday, 7:00 AM to 4:00 PM
  
• Client Timezone: Perth, AWST
  

Client Overview

Join a thriving Australian landscaping and reticulation company at the forefront of outdoor space transformation. This established business specializes in creating stunning landscapes and maintaining efficient sprinkler systems, ensuring lush, well-maintained properties for their valued customers. As they expand their operations, they’re seeking a dedicated professional to streamline their customer service and appointment scheduling processes.

Job Description

Embark on an exciting remote career as a virtual Admin Assistant / Receptionist for a dynamic Australian landscaping company. In this pivotal role, you’ll be the first point of contact for customers, managing incoming calls and expertly scheduling appointments using cutting-edge online booking systems. You’ll play a crucial part in enhancing customer satisfaction and optimizing the company’s daily operations. This position offers the perfect blend of customer service, administrative skills, and tech-savvy tasks, allowing you to grow professionally while contributing to the success of a booming industry.

Responsibilities

• Answer incoming customer calls with a professional and friendly demeanor
  
• Efficiently schedule and manage appointments using state-of-the-art online booking systems
  
• Maintain accurate and up-to-date customer information in the company database
  
• Organize and respond to emails, ensuring timely communication
  
• Proactively follow up on missed appointments and handle rescheduling
  
• Perform diverse administrative tasks to support smooth business operations
  
• Provide knowledgeable assistance for basic customer inquiries about landscaping and sprinkler maintenance services
  
• Collaborate with the team to ensure optimal customer experience and operational efficiency
  

Requirements

• Exceptional English communication skills, both verbal and written
  
• Proven experience with online booking systems or a demonstrated ability to quickly master new software
  
• Strong organizational skills with a talent for efficient time management
  
• Proficiency in essential computer applications, including email and spreadsheet software
  
• A passion for delivering outstanding customer service with a consistently professional attitude
  
• Self-motivated with the ability to work independently and juggle multiple tasks effectively
  
• Flexibility to adapt to evolving business needs and processes
  
• Basic understanding of or interest in landscaping and property maintenance (a plus)
  
• Reliable internet connection and a quiet, professional home office setup
  

Benefits

• HMO Coverage for eligible locations
  
• Permanent work from home
  
• Immediate hiring
  
• Steady freelance job