Job Description:
Role Summary/Purpose:
The VP, Leadership Communications will play a crucial role in supporting and executing Synchrony's executive communication strategy. Reporting to the SVP, Enterprise Employee Communications, this individual will develop and implement communication plans that support our key executives and leaders. This role is not just about crafting messages; it's about creating narratives that inspire, educate, and mobilize. It requires a skilled communicator who can craft compelling stories that inspire others to act, drive strategic objectives, increase business understanding, and positively promote Synchrony's business and culture. This individual will play an important role in supporting our Corporate Affairs team and our work to grow and protect Synchrony’s reputation and brand while clearly and consistently sharing our value and building trust with key stakeholders.
The successful candidate will be an experienced communication professional with a strong track record of elevating leadership visibility and enhancing employee engagement through effective messaging and execution of communication initiatives. Equally, we’re looking for an individual with demonstrated experience building relationships and partnering with wide-reaching, cross-functional stakeholders in service of developing connected content that aligns to enterprise priorities.
Our Way of Working
We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.
Essential Responsibilities:
Strategic Storytelling:
Distill complex business goals into engaging narratives and stories that highlight impact and clear calls to action to key audiences.
Develop and execute strategic communication plans aligned with corporate priorities, leveraging innovative communications approaches and tools.
Messaging, Content and Thought Leadership Development:
Elevate the voice and presence of key executives, crafting compelling content that advances objectives, increases business understanding, and promotes our culture, while ensuring alignment with Synchrony’s brand and values.
Execute thought leadership initiatives, including drafting bylined articles, preparing content for speaking opportunities, and managing social media presence.
In support for key executive leaders, support the content planning and development for executive hosted all employee meetings, like Town Halls and Ask Us Anything sessions.
Executive Communication Counsel & Support:
Offer communication counsel to executives, enhancing visibility and employee engagement, preparing them for high-priority speaking engagements
Collaborate with Public Relations, Strategic Communications, Enterprise Event Marketing and Investor Relations to support executive communications efforts.
Leadership Communication Channels:
Optimize leadership communication channels for engaging, consistent messaging, manage employee engagement events, and maintain a leadership communication calendar in partnership with key stakeholders.
Qualifications/Requirements:
Bachelor's degree in Communications, Journalism, Public Relations, or related field. In lieu of a degree, HS Diploma/GED and 14 years of corporate communications experience.
10+ years of experience in corporate communications, with a focus on leadership and executive communications.
Proven track record of developing and executing communication plans for senior leaders in large organizations.
Exceptional writing, editing, and verbal communication skills, with the ability to adapt tone and style for various executives and audiences.
Experience managing multiple high-priority initiatives simultaneously.
Experience in change management communications and supporting cultural initiatives through strategic messaging.
Proficiency with Microsoft Office suite, content management systems, and digital communication platforms.
Desired Characteristics:
Master's degree preferred.
Strategic thinker with the ability to translate business strategies into compelling narratives.
Self-starter with the ability to work independently and as part of a team in a fast-paced environment.
Strong interpersonal skills with the ability to build relationships and influence at all levels of the organization.
Adaptable and resilient, with the ability to handle ambiguity and changing priorities.
Passion for creative thinking and innovation in communications.
Discretion and judgment in handling confidential and sensitive information.
Understanding of current trends in digital and social media communications.
Grade/Level: 13
The salary range for this position is 130,000.00 - 210,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.
Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.
Salaries are adjusted according to market in CA, NY Metro and Seattle.
Eligibility Requirements:
You must be 18 years or older
You must have a high school diploma or equivalent
You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Our Commitment:
When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+, with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.
This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.
Reasonable Accommodation Notice:
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time
Job Family Group:
Communications
