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Operations and Community Specialist

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

Australia

Offer summary

Qualifications:

Experience in operations management, preferably in SaaS or education, Proficiency in project management and knowledge management systems, Strong written and verbal communication skills, Experience with community management and online moderation, Proficiency in Stripe, Xero, ClickUp, and Google Workspace.

Key responsabilities:

Develop and maintain a searchable knowledge base
Coordinate events, including weekly calls and quarterly in-person meetings
Oversee client onboarding and support
Manage financial tasks related to payment processing
Track key performance metrics for operational excellence

BruntWork Human Resources, Staffing & Recruiting SME https://www.bruntworkcareers.co/

501 - 1000 Employees

See more BruntWork offers

Job description

This is a remote position.

Operations and Community Specialist

Work Schedule:

Monday to Friday 9:00am to 6:00pm Tasmania Australia Time with 1 hour unpaid lunch

Position Overview

As our Operations and Community Specialist, you'll support operational excellence and foster a vibrant community of builders and industry experts. This role focuses on process optimization, community engagement, and knowledge management to deliver exceptional client experiences.

Core Responsibilities

Knowledge Management & Systems (30%)
- Develop and maintain a searchable knowledge base for company resources.
- Create and refine standard operating procedures (SOPs).
- Manage the digital asset library for easy access.
- Coordinate with content teams to incorporate community insights.
Community Engagement & Events (30%)
- Coordinate weekly Monday Mastermind calls (95% attendance target).
- Repurpose content from events (5 pieces per session minimum).
- Plan quarterly in-person events and an annual international trip.
- Drive engagement on the AMK platform and manage client profiles.
Operations & Client Success (25%)
- Oversee client onboarding with a 48-hour completion target.
- Manage expert onboarding and course production workflows.
- Address client support and technical assistance.
- Implement AI solutions for content and automation.
- Track key performance metrics.
Financial Management (15%)
- Oversee Stripe payments and manage subscriptions.
- Process payment adjustments and assist with Xero reconciliations.
- Ensure zero overdue invoices beyond 7 days and support profit distribution.